WELCOME 

                     To 

                    ZefloriaJewelry _912 

CUSTOMIZATION SERVICES 

Make your jewelry as unique as your story. We offer bespoke customization to ensure every piece is perfect for you. You can request changes to the following: 

Ring Resizing: Tailored to your specific measurements. 

Redesign: Collaborative design adjustments to suit your style. 

Metal Options: Available in 925 Sterling Silver, 10k Gold, 14k Gold Plated, and 18k Gold Plated. 

Metal Tones: Choice of White, Rose, Yellow or Black finishes. 

Gemstones: Customize with Red, Green, Yellow, Blue, Pink or Black etc stones. 

Engraving: Personalized text (character limits apply based on jewelry size and space). 

PAYMENT POLICY 

To ensure a secure transaction for both parties, we adhere to the following guidelines: 

Accepted Methods: We accept payments exclusively via Payoneer. 

Credit Cards: You may use major credit cards through the Payoneer guest checkout system. 

Timeline: Payment is required within 3 days of purchase to secure your item. 

SHIPPING POLICY 

Global Reach: We proudly offer Worldwide Shipping. 

Handling Time: Please allow 5-7 business days for crafting and processing after payment clearance and ring size confirmation. (Note: Business days exclude weekends and public holidays). 

Standard Delivery: Expected arrival within 5-13 working days (subject to extension during peak seasonal periods). 

Shipping Accuracy: Please provide a complete address and valid contact number to ensure a hassle-free delivery process. 

EXPEDITED SHIPPING 

For urgent orders, Expedited Shipping (3-5 working days) including online tracking and delivery confirmation is available upon request for an additional fee. 

RETURN & REFUND POLICY 

Eligibility: Returns are accepted strictly for manufacturing defects or damage incurred during transit. 

Refund Structure: Refunds are processed based on the original purchase price of the product. 

Authorization: Please contact us for approval before shipping any items back to our facility. 

Non-Liability: We are not responsible for returns or lost packages resulting from incomplete or incorrect addresses provided by the buyer. 

Buyer’s Remorse: If a return is requested for personal reasons (without defect or damage), the buyer is responsible for all return shipping costs. 

BUYER’S FEEDBACK 

• Your satisfaction is our priority. If you love your purchase, a 5-star rating is greatly appreciated! Otherwise, please let us know how we can score a perfect rating from you before you rate us. 

• Our dedicated team typically responds to inquiries within 12-48 hours. we assure you that a satisfactory resolution will be reached. 

• Our Commitment: If you are dissatisfied for any reason, please do not leave a negative feedback as a way to communicate. Any rating given to a seller can neither be changed nor modified. So better communicate for faster resolution to any disputes We are committed to providing a 100% solution to any issue. 

CONTACT US 

Have a question? We are here to help! Feel free to reach out anytime via the  

    "Ask Seller a Question" link on our profile. 

THANK YOU !!!  

We look forward to crafting something beautiful for you!!!