Thank you for shopping with us! To ensure you receive the correct part for your appliance and understand our shipping and return procedures, please review our store policies below.
We want to help you get your appliance back up and running. To avoid ordering the wrong item, please keep the following in mind:
Verify Your Model Number: Our inventory is organized by part number, not by dimensions.
Expert Assistance: If you are unsure if a part will fit, please message us your model number. We are happy to verify if the part is recommended for your specific appliance.
Dimensions: Any dimensions provided in a listing are approximate. Providing your model number is the only way we can accurately verify fitment.
Order Accuracy: Please double-check that you are ordering the correct part before completing your purchase.
Functional Guarantee: All listed items are in good working condition.
Technician Tested: Every part is tested on a working appliance by a technician before being removed from the unit.
Full Functionality: We test all items for full functionality. If you encounter an issue, please message us so we can find a solution or a replacement.
Schedule: We ship items Monday through Saturday, excluding holidays.
Speed: Your item will be packaged and shipped the same day or the next day after payment is received.
Verified Addresses Only: We only ship to verified addresses. If you need your item sent elsewhere, please update your address in your account settings before purchasing.
Representative Photos: Photos are used to show what the item looks like; however, the actual item you receive may vary slightly.
Inventory Variations: For items like refrigerator drawers or crispers, we may have several in stock with minor variations.
Extra Parts: If an item arrives with extra parts attached, we only guarantee the specific part number you purchased.
Glass Items: Items containing glass may have tape applied to hold them securely in place during transit.
Return Shipping: The buyer is responsible for all return shipping costs.
Security Markings: All items are marked with a UV identifier. No refunds will be issued if the UV marking is not present on the returned item.
Inspection Process: All returns are subject to inspection. We match and compare factory date codes and serial numbers to the original listing.
Original Parts: It is essential to return the exact part that was originally purchased.
Restocking Fee: A 20% restocking fee applies to items ordered by mistake or if the wrong part was purchased.
Installation Damage: We cannot offer refunds for items that are damaged due to improper installation.