✦✦✦ sssilver_925 ✦✦✦

✨ Premium Handmade Gemstone Jewelry Since 2000 ✨

STORE POLICIES

At , sssilver_925 we are dedicated to delivering high-quality handcrafted jewelry and outstanding customer service. Please review our policies carefully before purchasing.

✦ ABOUT US

sssilver_925 has been designing and manufacturing fine gemstone jewelry since 2000.

✔ All items are Brand New
✔ Made with High-Quality Semi-Precious Gemstones
✔ Crafted in 925 Sterling Silver
✔ Handmade by skilled artisans

We also accept custom orders.
If you like a design not listed in our shop, please send us a reference photo. We will gladly try to create it for you.

Our First Aim Is Customer Satisfaction. Your Satisfaction Is Guaranteed.

✦ PROCESSING TIME

• Orders are shipped within 24–48 hours after payment confirmation.
• Custom or bulk orders may require additional processing time (you will be informed in advance).

✦ SHIPPING POLICY

• We ship worldwide.
• Orders are sent via Registered or Express Mail with tracking number.
• Estimated delivery time: 2–3 weeks (maximum 4 weeks depending on destination).
• Delivery time may vary due to customs, holidays, or postal delays.
• Buyers are responsible for any customs duties, taxes, or import charges.

✦ PAYMENT POLICY

• Payment must be completed within 7 days of purchase.
• Orders will be processed only after payment is received.
• Unpaid orders may be canceled according to platform rules.

✦ RETURN & REFUND POLICY

Your satisfaction is very important to us.

• Returns accepted within 30 days of delivery.
• Items must be unworn, unused, and in original condition.
• Please contact us before returning any item.
• Refund will be issued after inspection of returned item.
• Shipping charges are non-refundable (unless item is damaged or incorrect).

Custom or personalized items may not be eligible for return unless damaged or defective.

✦ DAMAGED OR INCORRECT ITEMS

If you receive a damaged or wrong item:

• Contact us within 48 hours of delivery.
• Send clear photos of the item and packaging.
• We will offer a replacement or refund after verification.

✦ FEEDBACK & SUPPORT

If you are not satisfied, please contact us before leaving negative or neutral feedback.
We believe in solving problems quickly and professionally.

Your 5-Star Positive Feedback helps our small business grow and continue serving you better.

✦ BUSINESS HOURS

Monday – Saturday
10:00 AM – 6:00 PM (IST)
Closed on Sundays & Public Holidays

We respond to all messages as soon as possible during business hours.