1. Oversized Items: Rugs measuring 9x12 ft or larger will be folded for shipping, in compliance with air cargo regulations.

2. Customs & Import Duties: Buyers are responsible for any applicable customs fees, import taxes, or other charges. 

3. Payment Confirmation: Orders will be shipped promptly upon receipt of payment via Payoneer.

4. Shipping Information: Please provide a complete and accurate shipping address, including contact details, to ensure timely delivery.

5. Dispatch Location: All items are shipped from India.

6. Handling Time: Processing times may vary; please refer to individual product listings for specific details.

7. Made to Order: Each rug is handcrafted upon order to ensure uniqueness.

8. Production Time: Approximately 2 weeks.

9. Shipping: Free worldwide shipping. 

 Return & Exchange Policy

1. Standard Returns: Items may be returned or exchanged within 30 days of delivery.

2. Custom Orders: Custom-made items.

3. Return Shipping: Seller are responsible for return shipping costs.

4. Condition of Returns: Returned items must be in their original condition and packaging.

 Customer Feedback

1. Importance of Feedback: Your satisfaction is our priority. Positive feedback helps us improve and serve you better.

2. Leaving Feedback: If you are satisfied with your purchase, please consider leaving positive feedback.

3. Issue Resolution: Before leaving negative or neutral feedback, please contact us. We are committed to resolving any issues promptly.

Terms & Conditions

1. Product Inspection: Each item is thoroughly inspected before shipping to ensure quality.

2. Defective Items: If you receive a defective item, please contact us immediately. We will provide a solution at the earliest.

3. Import Charges: Any applicable import charges or fees are the buyer's responsibility.

4. Order Accuracy: Please verify your shipping address carefully during checkout. 

5. Inquiries: For bulk orders, custom requests, or any other inquiries, feel free to contact us. We are here to assist you.