If
any part of the order is missing, you must file a police report and
provide a copy to us before returning the item; a copy of the police
report will enable us to file an insurance claim with a carrier. If the
copy of the police report is not provided, it will be assumed that
"missing" parts are stolen by the recipient and a police report will be filed against the aforementioned recipient. Refund deduction will also reflect the value of the missing parts.
All leather goods have blemishes, indentations,
scratches, discoloration, bumps, creases, etc. Sometimes they are
microscopic and not visible to the naked eye, but sometimes they are
visible. We inspect every item upon receipt, unless it comes sealed from
the manufacturer. If we receive an item that has a blemish noticeable
from 3+ feet at any light angle, the item is returned to the
manufacturer. If there is a minor blemish noticeable from less than 3
feet or at a specific light angle, it is considered acceptable. However,
you can request an additional inspection (free of charge) to make sure
there are absolutely no visible blemishes. If you do not request an
additional inspection and find a blemish upon arrival, return as "not as
described" or "defective" will not be accepted. Foil
accents on leather, especially on pebbled leather, are not designed to
be permanent. The foil will come off protuberant areas and remain in
sunken areas. The "flaking" or "shadowy" effect could occur during the
manufacturing process and could be seen on brand new items; this is not a
defect. Soft bags are shipped folded by the manufacturers; it may take a
while for a bag to take its original shape. Stuffing the bag with
something soft, i.e., folded clothes, will speed up the process.
Unstructured bags, i.e., reversible totes, do not hold shape.
All
items come with the original manufacturer's warranty. Unless it is
sealed, we check every functional item, i.e., zippers, snaps, locks,
etc. If there is an issue with a functional item during warranty period,
it will be repaired or replaced by the manufacturer.
If delivery delay is caused by a carrier, we will file an insurance claim upon customer's request. If the item arrives damaged, we may require a signed affidavit stating that fact to collect on the insurance claim. The customer will not request a refund before the claim is resolved. "NWB" stands for "new with bag"; "NIB" stands for "new in box".
We
understand that the process of reading through a long list of terms and
conditions is very annoying, but we had to post it to be protected from
unscrupulous users. As a token of our appreciation, we are providing
the piece of information that will save you 5% on eBay purchases. If you
have a Target Red Card (if not, you can apply for free), you can
purchase eBay gift cards at a 5% discount on Target.com or in Target
stores. Then you can use eBay gift cards as your payment method on eBay.
If you want to purchase from us, but don't have eBay gift cards yet,
please let us know before placing the order and we'll hold the item for
you.
!!! WARNING !!!
Designer
items are a luxury, not a necessity. Please think carefully before
spending money on what you might want but definitely do not need.
Purchasing our items constitutes acceptance of our return / refund policy.
If you do not wish to pay an open item fee, please return the shipping box/package unopened.
Thank you!
Copyright © 2025 American Starlex, LLC. All rights reserved. Updated 6/1/2025.