Note: We can't offer delivery for channel Islands, Jersey JE1, 1JP, JE, OR JEY Guernsey GY

Custom-Made Product Return Policy

We take great pride in crafting high-quality custom-made products tailored to your needs. Due to the personalized nature of these items, we have a specific return policy in place for custom orders.

Return Policy for Custom Orders:

  • No Returns or Exchanges:
    Custom-made products are non-returnable and non-refundable unless they arrive damaged, defective, or significantly different from what was ordered.

  • Order Accuracy:
    Please double-check all specifications, measurements, and details before submitting your order. We produce each custom item based on the exact information you provide.

  • Damaged or Defective Items:
    If your custom item arrives with a manufacturing defect or is damaged during shipping, please contact us within 7 days of delivery.
    We will require:

    • Clear photos or videos of the damage or issue

    • Your order number and details

  • Resolution Options:
    If the issue is confirmed, we will offer:

    • A replacement of the item (if feasible)

    • Or a partial/full refund based on the extent of the problem