Powers on and the screen works fine it’s something with the label feeder

The Brady BMP21-PLUS Handheld Label Printer is a high-quality label printer that uses solid ink technology for crisp and clear black & white prints. With a compact and lightweight design, this printer is perfect for on-the-go labeling needs. Made by Brady in the United States, this model offers reliable performance and easy operation, making it an essential tool for various labeling applications.