Delivery

Our Door to Door delivery service is available to mainland UK. Having our own team of trusted delivery drivers, means that the likelihood of damage in transit is vastly reduced. Rest assured that when the need arises for us to use a third party, we will only use our trusted partners! Of course, occasionally accidents happen. In this case we have a full Returns Management Solution (RMS) system in place. We know how frustrating it can be when you are working to tight schedules, which is why we have a dedicated Home Delivery Team to look after your order from the word go. Our superior service takes pride on making it easier for you to expect more than just the door.

We will endeavour to meet any given date for delivery. However, we are not responsible for any delays. If we are unable to make the expected delivery date we shall inform you by email or telephone as soon as possible.

Once dispatched all orders are fully insured by the delivery carrier or ourselves until they have been delivered and signed for. Our insurance covers delivery of your order to your door. If you would like our delivery driver to bring packages onto your premises this is accepted by you at your own risk in relation to any claims arising as a result.

As soon as your order has been delivered, or confirmed as having been delivered by us, then you will be responsible for them.

You will be asked to sign the delivery note to confirm that the products have been received in good condition. You should check the packaging to ensure there are no obvious signs of damage before signing the delivery note. If there is any sign of damage, you should not sign the delivery note and refuse to accept delivery. The goods will then be returned to us, at no cost to you.

DO NOT sign the delivery note as ‘UNCHECKED’ in any circumstances. Any delivery which is not returned will be automatically deemed to be delivered in good condition, regardless of what you may write on the delivery note. If you later discover any damage, we cannot accept return of the product.

Our company policy requires all orders to be signed for by the consignee. If for any reason you are not available at the time of delivery and require the courier driver to leave the goods with a neighbour or in a safe place outside without a signature, you will do so at your own risk.  We will NOT be liable if the goods are found to be damaged thereafter and a replacement will NOT be issued in these circumstances.

If a product is purchased before 10.00am on a business day (Mon-Fri), it will usually be dispatched the same afternoon.  However, if an item is purchased after this cut off time it will be dispatched in the afternoon of the following business day.  If for any reason you change your mind on the goods before dispatch, you must notify Doors Nationwide by 12pm on the day of dispatch to cancel.  If you do not, you may incur the return delivery charges once the product has been dispatched.

It is your responsibility to check your house address is complete and accurate when making the order.

Delivery terms and conditions for larger NUVU sets may differ from the above.  Please ask the sales team for information and terms of delivery when placing your order.

Cancelling an order

If, after placing your order, you wish to cancel, it is best to do so as soon as possible. Cancelling the item before dispatch will minimise any inconvenience or the need to return the goods.

If you do wish to cancel your order you will need to contact us as soon as possible.

If you wish to cancel your purchase following delivery of the goods, you will need to comply with the following terms and conditions.

PLEASE READ THESE CONDITIONS CAREFULLY AS IF YOU FAIL TO COMPLY WITH THEM, IT MAY RESULT IN US BEING UNABLE TO CANCEL YOUR PURCHASE OR ACCEPT RETURN OF THE GOODS.

You are entitled to cancel your purchase up to 14 days after receiving the goods, providing that you comply with the following conditions:

(i)         Whilst you may take the products out of their cardboard packaging in order to inspect them, you must not remove the plastic wrapping. This is required to safeguard the product’s finish, and the plastic is removed we cannot accept any return of the product.

(ii)        When you remove the outer packaging, you must do so carefully. Do not use a key, scissors, knife or any other sharp object to tear the cardboard. This can result in scratching the surface of the product. If this happens, we cannot accept any return of the product.

If following receipt of the goods, you changed your mind and wish to return them (within the terms of our returns policy set out above), you will need to arrange and pay for the return of the goods yourself or, if you wish us to collect goods from you, you will be required to pay our return delivery costs.

If the goods were defective or damaged before you received them, we will pay for your reasonable delivery costs or we shall at our own cost arrange to collect the goods from you.

If you wish to make a claim that the goods were received defective or damaged, we require images to show the damage so we may be able to take action on this.   If we are unable to conclude where the damage occurred or how the damage was caused, we will arrange for the collection of the goods to be brought back to us in order for a thorough investigation to be carried out on the item and its packaging. Thereafter a decision will be made as to whether a replacement will be issued for this product or not.   Doors Nationwide reserve the right to refuse a claim where by a customer is found to be at fault for the damage to the product and we will not be liable to send a replacement in such a case.

If you are not sure whether the goods are returnable you should contact our sales department as soon as possible on 03300 434 360.

Even in situations where we agree to accept the return of a product, if the goods are damaged in any way, we reserve the right to deduct the cost of the damage from any refund we make.

If we receive the products from you in their original condition and with their original plastic packaging fully intact, we will replace the product or provide you with a full refund. If we refund the cost of the product, the refund will be made within 14 days from the date we receive the goods.

You should check the products within 3 days of receipt to ensure that they meet your requirements and that they show no obvious defect or damage.

About us

At Doors Nationwide, our mission is to provide our customers with products of the highest quality while ensuring exceptional value for money.

Our trusted manufacturer maintains rigorous quality standards, allowing us to offer premium products at highly competitive prices. We also understand that today’s customers seek not only affordability but also a wide variety of contemporary, stylish options to complement their homes. That’s why we offer one of the most extensive ranges of fashionable door designs on the market.

When you choose Doors Nationwide, you’re choosing a company committed to delivering outstanding customer service and reliable quality. You can shop with confidence, knowing we are dedicated to offering the very best in product excellence and customer care.