SHIPPING
Items will be shipped within 3 to 4 business days from the time of purchase. However, due to unforeseen circumstances, handling times may occasionally be extended. Since we deal in used parts, some items may still be in vehicles at the time of purchase. In 95% of cases, the part is promptly removed and shipped, but in rare situations, an alternative part may need to be sourced, leading to potential delays.
Delivery time typically ranges between 3 to 5 business days, depending on the destination.
International shipping is not free. International buyers must contact Turbo.Torque.Auto's before purchasing to confirm shipping costs.
All applicable duties and taxes for international shipments are the buyer’s responsibility.
WARRANTY, RETURNS, REPLACEMENTS & REFUNDS
Most parts sold through eBay by Turbo.Torque.Auto's come with a 90-day warranty, unless otherwise specified.
If an item arrives damaged, please take clear photos before opening the package and send them to Turbo.Torque.Auto's. We will arrange for the item to be picked up and offer a replacement or refund. If the package is opened before taking pictures, a restocking fee may apply.
We strongly recommend that a certified mechanic install all parts. Turbo.Torque.Auto's will not accept returns for items damaged due to improper installation by the buyer.
Labor charges are non-refundable. Refunds apply only to the purchased part, and Turbo.Torque.Auto's will cover return shipping only if the item is faulty.
If a buyer mistakenly purchases an incorrect part, it is their responsibility to return it. Free return shipping will not be provided. A full refund will be issued only if the item is returned in the same condition as shipped.
To return a faulty item, contact Turbo.Torque.Auto's via eBay Messages within 30 days to obtain a Return Material Authorization (RMA) number.
LISTINGS
Product images serve as reference only. Due to our extensive inventory, we cannot provide images of each individual item.
Buyers must match their part numbers before purchasing. This is especially critical for items such as radios, ABS pumps, and bezels.
If an incorrect item is purchased for any reason, a restocking fee may apply, and the buyer will be responsible for return shipping costs.
FEEDBACK, RETURNS & DISPUTES
Before initiating a return, leaving negative feedback, or opening a case with eBay, please contact Turbo.Torque.Auto's first. Our professional sales and customer service team is available to assist you. Mistakes can happen, and we are committed to resolving any issues promptly.
We follow a "4-Day Resolution Policy"—all issues will be addressed within 4 business days.
PAYMENT
We accept immediate payment via PayPal. If you experience any payment issues, please contact PayPal for assistance.
CONTACT
For any inquiries or concerns, please send us a message via eBay. Turbo.Torque.Auto's is dedicated to responding within 2 hours during business hours.
If you require a specific part that is not listed in our inventory, do not hesitate to reach out. Turbo.Torque.Auto's will make every effort to source the item for you.
We greatly appreciate your positive feedback! If you are satisfied with our service, please leave a 5-star review—your support is invaluable to Turbo.Torque.Auto's.
Thank you for choosing Turbo.Torque.Auto's!