At GB DIY Store we understand that when you've placed an order you want your goods as soon as possible. Any orders which are placed before 3pm will be dispatched the very same day, Monday - Friday. Any orders made after that time will be dispatched the following day. Orders placed on a weekend or bank holiday will be dispatched the next working day.

During checkout there will be different delivery options for you to choose from which will include a next day delivery option at an additional cost.

If your order does not arrive within the delivery times shown above, please get in touch with us immediately.

Our 60-Day "Take Your Time" FREE Returns Guarantee

We're a family-run business, and we understand that life can get in the way of a DIY project. That’s why we offer a simple, no-pressure returns policy for your peace of mind.

You have a full 60 days to return your item to us for a full refund.

How to Return Your Item

To start a return for any reason, please follow these steps:

• Open a Return Request through your eBay account. eBay will guide you through the process and provide a prepaid postage label for you to use.
• Package the item securely. While the return postage is on us, the safe return of the product is your responsibility. Please ensure it is well-packaged for its journey back to us.
• Ensure the item is in its original condition. For a full refund, the product must be returned in a brand new and unused condition, complete with its original packaging and any included accessories. Please be aware that if an item is returned used, damaged, or with missing parts, we reserve the right to deduct up to 50% from the refund to cover the loss in the item's value.

Something wrong with your order?

In the unlikely event your item arrives damaged, faulty, or isn't what you ordered, please send us a direct message first before opening a case. We're a small team and will work with you quickly to resolve the problem at our expense.

If you have any questions at all, just ask!

Can you help me find the correct part?

Yes! Every member of our team are experts in the industry and more than capable of working out the problem and finding you the perfect replacement part. If you need help please get in touch.

Will my parcel have tracking?

Everything we dispatch has some form of tracking or delivery confirmation. We will email you with the relevant tracking information once we have dispatched your order.

My order hasn't arrived.

If your order hasn't arrived, please contact us immediately. All of our parcels have a form of tracking so we should be able to find the problem and resolve it right away for you.

Can I return my order?

Absolutely! We offer our 60-Day "Take Your Time" Free Returns Guarantee. You can return an item for any reason within 60 days of receiving it. For full details on how to start a return, please see our "Returns" tab.

Do you offer discounts?

Most of our products will have some form of promotional discount when ordering multiple items. Depending on the item we may be able to offer further discounts for large bulk orders. Please contact our team for more information.

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies.

The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed into repairs. Now we offer a very extensive range of repair parts for windows and doors.

With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade, or just some good old fashioned advice, we've got it.

Our team is always happy to help, so please do not hesitate to contact us.