Welcome to REPOGUYS - Your Trusted Seller
At
REPOGUYS, we're committed to bringing you the best deals and a wide
range of quality products, delivered right to your doorstep. We're
passionate about providing excellent service, offering competitive
prices, and ensuring you have a smooth shopping experience.
Located
in Auburn 2144, we also provide store pickup for added convenience. If
you prefer to collect your order, simply contact us to arrange a pickup
time.
Our goal is to offer exceptional
service from start to finish, and we have a dedicated customer support
team ready to assist with any inquiries. Feel free to reach out with any
questions!
Product Descriptions & Photos
We
strive to provide accurate descriptions and images of all our products.
However, stock variations may cause minor differences in color or
appearance. If you require a specific color, please contact us before
purchasing to confirm availability.
Manufacturers
may occasionally update product specifications without notifying us.
Any differences between the item and the description are unintentional,
and REPOGUYS is not liable for these discrepancies.
Warranty and Returns Policy
Warranty Information
- Brand new items come with a 12-month warranty.
- Refurbished, ex-display, and used items include a 3-month warranty.
- Commercial units: Warranties do not apply unless specified in the product listing. Please refer to the product description for details.
Change of Mind Returns
If you've changed your mind about a purchase, you may return the item within 14 days, provided that it is unopened, unused, and undamaged.
- Used items are not eligible for return.
- For change-of-mind returns, the initial postage costs will be deducted from your refund.
- A 15% restocking fee will apply, and the return shipping costs are the responsibility of the buyer.
Faulty or Incorrect Items
If
your item is faulty or incorrect, please contact us immediately so we
can resolve the issue. We are dedicated to ensuring your satisfaction.
Refund and Exchange Process
Refunds
are processed promptly once we receive and inspect the returned item.
For exchanges, we'll help you with the process as quickly as possible.
Shipping Policy
Delivery Times
- Metro Areas: Estimated delivery within 1-5 business days.
- Regional Areas: Estimated delivery within 1-7 business days. In some cases, delivery to regional areas may take up to 2 weeks due to delays. If there is no progress with your tracking, please contact us, and we will investigate.
Orders placed on Fridays may experience tracking delays due to the weekend. Please allow time for updates before contacting us.
Signature Required Delivery
All
deliveries are shipped with signature required for added security. If
you prefer the package to be left in a safe place without a signature,
contact us before shipping to make arrangements.
Insurance
Our
deliveries do not include insurance. If you wish to add insurance for
loss or damage during transit, it costs 2-5% of the item/unit price.
Without insurance, we cannot cover damages or losses during shipping.
Proof of Delivery
If
you are unable to locate your package, we can provide proof of
delivery. Please note that once the item is delivered with a signature,
our responsibility as the seller is fulfilled. We are not liable if
someone else collects the package without your consent.