Fanola No Yellow Shampoo 350ml:

Ideal for grey, super-lightened or de-coloured hair. Its violet pigment tones down unwanted yellow hues on grey, light blonde or streaked hair.

Fanola No Yellow Mask 350ml: 

No Yellow Mask is made to pair with the No Yellow Shampoo. While the shampoo was perfected to tone yellow and brass reflections in blonde hair with its rich and concentrated violet formula, the mask is created as an after-care regimen to restore health and vitality to the hair. The mask is suitable for bleached, blonde, streaked or grey hair as it is formulated with special violet pigment that gives a fleeting silver result. 

Shipping Terms

Delivery Address: Please ensure the delivery address is accurate before placing an order. Incorrect addresses may result in delays, for which we are not responsible.
Contact Number: Double-check your contact number when ordering on eBay to avoid issues caused by unreachable numbers.
Address Errors: Providing an incorrect address will incur additional charges for return and re-dispatching.
Dispatch Timeline: We aim to dispatch orders on the same business day, provided items are in stock.
Return to Sender: If an item is returned due to recipient error (e.g., incorrect address), you will be responsible for the postage costs to resend the item.
Shipping Method: Most items are shipped via Australia Post Regular. Express Post is available at checkout.

Shipping Fees

Free Delivery: Available Australia-wide, except for bulky items such as furniture.

Returns & Refunds

We accept returns and refunds under the following conditions:

  • Damaged Product: The product arrives damaged.
  • Faulty Product: The product is defective (e.g., not functioning as per the manual, missing parts, or posing hazards).
  • Change of Mind: Returns for change of mind or unauthorised purchases will incur return freight charges. Items returned opened or used may incur additional fees.

Refunds:

  • Refunds are processed via PayPal only, regardless of the original payment method.
  • Offline refund requests are not accepted.

Timeframe:

  • Returns and refund requests are accepted within 15 days of delivery due to storage constraints.

Payment

We accept the following payment methods:

  • PayPal
  • Credit Card (via PayPal)

If you have any questions regarding payment, please contact us.

Shipping Policy

  • Professional Team: Our dispatch team, based in South Australia, ensures fast and secure processing of all orders.
  • No Pickup: Items are shipped exclusively via our dispatch service.
  • Post Office Responsibility: Once handed over to Australia Post, they are responsible for the timely delivery of your item. We will monitor and provide updates for trackable shipments.

Returns Policy

If you experience any issues with your order:

  • Contact our friendly customer service team for prompt assistance.
  • Please refrain from leaving neutral or negative feedback before contacting us. We are committed to resolving any issues to your satisfaction.
  • Item Condition: Items must be returned in their original condition for exchanges or refunds.

Important notice Service Disclaimers:

According to the Australian Competition & Consumer Commision , the consumer guarantees do not apply if you got what you asked for but simply changed your mind,decided you
did not use for it.
Hence, change for mind and attempted delivery return refunds will have a 20% restocking fee and a postage cost which is $10.95 deliverie fee we were paid.

Furthermore, reshipment for domestic deliveries (deliveries within Australia) incur a $10.95 additional fee.