1. All items are dispatched from our warehouse in Melbourne, Australia.

1. Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.

1. We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option. 
2. We currently dispatch only to addresses within Australia.
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4. We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
5. If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.
6. Buyers must agree with the above postage and handling terms before purchase.
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Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.

We cannot accept change of mind returns for mattress orders once they have been taken out of the vacuum sealed packaging