NOTE FOR CUSTOMERS

 How will I know when my order has been   dispatched?

Once your order has been dispatched from our warehouse. E Bay will automatically send you the confirmation email.

How long will it take for my order to arrive?

 Once you have received confirmation that your order has been dispatched you can expect this to arrive with 3- 4 Working days.

For any international orders please allow between 7 -10 working days for delivery.

Please note we must allow 15 working days before we can class your item as lost or stolen in the post.

Do you offer a next day delivery?

 If your order is received before 11:00 am on working days we can arrange for this to be sent on a next day service, subject to stock availability. Delivery charges for this service are available when using the eBay checkout. Please note this service is only available within the UK.

What do I do if I have not received my order?

 If your order does not arrive within the estimated time and you have received confirmation that it was dispatched please check the following:

 1) With any neighbors’

2) With any other resident at your property that might have the parcel but hasn't told you yet.

3) In any possible, safe places, that a driver might have left the parcel in.

4) That you have inquired at your local Royal Mail delivery office.

5) Re-confirm your delivery address so we can verify this is where it was sent.

 For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.

What happens if I am not at home to accept my delivery?

 If you are not at home when delivery is attempted’ Royal Mail Will leave the card for you to collect it from your local post office Please follow the instruction on the card to retrieve you parcel.

For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.

Delivery Service Availability

We Deliver parcels worldwide

For International Customers (Combine Postage)

We will post your items together as long as the total weight of the parcel is less than 2kg. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.

For International orders please allow 7 to 10 Working days for delivery.

All our orders are dispatched using Royal Mail.

Damaged Item OR Order Not Delivered

 After an order has been dispatched we are in the hands of the postal system, who on occasions can damage or lose items in the transit and sometimes can be very slow. This is as frustrating for us as it is for you. Please remember our customer support team are here to help you, please get in touch before leaving feedback to resolve your issue.

 We only accept PayPal

 We always send the item to the address you give us on PAYPAL to ensure the security of the item. If you have changed your address, or want us to ship to another address, please change to the new address when you pay us with PAYPAL, otherwise we will not be responsible if the package is lost.

 Faulty Goods:

All goods are sold as new unless otherwise stated on the individual listing. Any item found to be faulty or damaged when received must be RETURNED TO US WITHIN 14 days of receipt, please contact us through eBay communications so that we can arrange to collect and replace your faulty item as quickly as possible.

 Wrong Item Delivered:

If we deliver the wrong item, please contact us within 14 days of receipt and we will arrange to collect and replace your item as quickly as possible.

 Change of Mind:

If you simply change your mind and want to return the goods for exchange or refund, you must return the goods to us within 14 days of receipt. The goods must be returned to us intact and in a sale-able condition. You must return the goods at your own cost. If you are returning the goods for refund, we will refund the full cost that you paid for the goods including any delivery charges, but we will not refund the cost of the return.

✯ ✯ ✯ Legal Disclaimer

✯ CUSTOMERS MAY RETURN ANY ITEMS WITHIN 14 DAYS OF THE RECEIPT OF GOODS FOR AN EXCHANGE OR A REFUND.

✯ Please Note: - In case of an exchange or return buyer will have to pay the postage.

✯ In the case of a refund seller only refund the actual item price, Postage will not be refunded.

✯ ALL GOODS MUST BE RETURNED IN THE ORIGINAL PACKAGING WITH ALL TAGS STILL ATTACHED, AND FREE OF ANY WEAR OR TEAR     AND UNUSED IN A GOOD SALABLE CONDITION. RETURN POSTAGE COSTS ARE THE RESPONSIBILITY OF THE BUYER.