Please note
We aim to assemble and dispatch orders within 3 days. The delivery price advertised is an economy 2-3 day service, however, deliveries can take place either side of this timescale. No tracking is available on this option and no guaranteed day is promised. You are not required to wait for the delivery however you must let us know at time of booking if you are happy for goods to be left without someone present to accept the delivery. You will be accepting full responsibility of the goods if left without someone present.
If the economy service does not work for you a specified day service or next day delivery is available at extra cost-please contact us for a quote if you wish to upgrade to next day or specified day.
Delivery by The Pallet Network shall be conditioned upon access free from encumbrances and good roads being available to the company’s vehicles to the point of delivery.
Deliveries are made on large HGVs with tail lift offload (not crane offload), with manually operated pump trucks placing the pallet as near to your property as is deemed safe. Delivery can only be made if there is suitable access and a hard, even, level surface, free of gravel, loose stones, grass and uneven paving etc. The driver will leave your pallet as near to where you require it providing the access is deemed safe and suitable. If the ground is unsuitable, un-delivered orders will incur re-delivery costs if due to poor access. Please follow this link to satisfy yourself delivery is possible before purchasing: Vehiicle & Tail-Lift Delivery Guide
It is the customers’ responsibility to inform the company if there may be an access problem. To help ensure accurate and efficient delivery, customers are strongly encouraged to provide a valid What3Words location alongside their delivery address at the time of ordering. If a What3Words location is not provided and our delivery driver is unable to locate the delivery address using the information supplied, the customer may be held responsible for any additional costs incurred, including redelivery fees.
The company will not accept any liability for damages to property caused during delivery whereby the customer has instructed drivers or have made requests for goods to be placed anywhere other than on a driveway.
Where a delivery cannot be made on the due date due to access issues we will attempt a re-delivery at your request for and an additional delivery charge will apply.
The delivery vehicles must be able to park in an area where the delivery is to be made; they cannot park in any red zones or on restricted parking.
Full Standard Terms &Conditions for Sale of Goods/Services by request or on website/delivery ticket
Excerpt
V. Description
Any descriptiongiven or applied to the Goods/Services is given by way of identification onlyand the use of such description shall not constitute a sale by description. Forthe avoidance of doubt, the Client hereby affirms that it does not in any wayrely on any description when entering into the contract.
VI. PRODUCTS
1. Product specifications are subject to alterationwithout notice
2. Thicknesses- all specified thicknesses are nominal,surface variation will occur due to the nature of the product
3. Dimensions- all dimensions are nominal and will bewithin a normal tolerance according with the product supplied
4. Colours- all colours are subject to variation due tothe nature of the product
Where a sample ofthe Goods/Services is shown to and inspected by the Client, the parties heretoaccept that such a sample is representative in nature and the bulk of the ordermay differ slightly as a result of the quarrying, treatment and manufacturingprocess.
No warranty orrepresentation is given that the Goods are suitable for any particular purposeor application and all warranties, conditions and other terms implied bystatute or common law (save for the conditions implied by section 12 of theSale of Goods Act 1979 (as amended)) are, to the fullest extent permitted bylaw, excluded from the Contract.
Any sampling andtesting shall be carried out in accordance with such British Standard or EuropeanStandard or specification as is accepted by the Company to be appropriate. Compliancewith such standard or specification shall be discharged by the Company at theBuyer's cost at the time of supply of the Goods to the Buyer and on the basisthat the Company is the supplier and not the user of the Goods. No liability isaccepted by the Company for surface finish.
The Company shallnot be liable to the Buyer for any losses or costs resulting from unsuitableapplication, wrongful handling or placing of the Goods.
VII. Delivery
1. Unless otherwise agreed in writing, delivery of theGoods/Services shall take place at the address specified by the Client on, or asclose as possible to the date required by the Client. The Client shall make allarrangements necessary to take delivery of the Goods/Services whenever they aretendered for delivery.
2. Unless otherwise agreed in writing, goods arecarried under RHA conditions
3. If The Company is unable to deliver theGoods/Services because of actions or circumstances under the control of theClient, then The Company shall be entitled to place the Goods/Services instorage until such times as delivery may be affected and the Client shall beliable for any expense associated with such storage and any subsequent delivery
4. Any damages, shortages, over deliveries andduplicated orders should be reported to The Company within 14 days of signedreceipt to enable replacement or refund.
5. When goods are to be delivered/couriered by a third partyservice as soon as that third party takes possession over the product TheCompany is no longer responsible and the Client becomes subject to the third partyterms and conditions. The Company cannot be held liable or responsible for anydelay or damage/cost/ affect incurred from any such delay.
VIII. RISK
Risk in theGoods/Services shall pass to the Client upon receipt of the Goods/Services.Where the Client chooses to collect the Goods/Services itself, risk will passwhen the Goods/Services are entrusted to it or set aside for its collection,whichever happens first.
IX. TITLE
Title in theGoods/Services shall not pass to the Client until The Company has been paid infull for the Goods/Services.
X. RETURN OF UNUSED GOODS/SERVICES
1. All Goods/Services are sold on a firm sale basis,i.e. The Company will not take back any Goods/Services not required or sold bythe Client, unless otherwise agreed, in which case the following terms apply.
2. Any returns must be authorised in writing by arepresentative of The Company before any credit will be given.
3. Where The Company agrees to accept the return ofGoods/Services that are not damaged the Client will be responsible for the costof carriage and will ensure that they are carefully packaged to avoid anydamage in transit. The Company will not be obliged to accept any Goods/Servicesthat are damaged in any way.
4. Credit of amounts due or paid in will only be givenfor Goods/Services that are in saleable condition.
XI. LIMITATION OF LIABILITY
1. The Company shall not be liable for any all loss ordamage suffered by the Client in excess of the contract price.
2. Nothing contained in these Terms and Conditionsshall be construed so as to limit or exclude the liability of The Company fordeath or personal injury as a result of The Company's negligence or that of itsemployees or agents.
XII. INTELLECTUAL PROPERTY RIGHTS
All IntellectualProperty Rights produced from or arising as a result of the performance of thisAgreement shall, so far as not already vested, become the absolute property ofThe Company, and the Client shall do all that is reasonably necessary to ensurethat such rights vest in The Company by the execution of appropriateinstruments or the making of agreements with third parties.
XIII. FORCE MAJEURE
The Company shallnot be liable to the Client for any loss, damage, delay or failure suffered bythe Client as a direct result of The Company, its’ sub-contractors or suppliersbeing unable to perform any of its obligations if the delay or failure resultsfrom events or circumstances outside its reasonable control, including but notlimited to acts of God, strikes, lock outs, accidents, war, fire, flood, powerfailure, delay in transit, postal delay, breakdown of plant or machinery orshortage or unavailability of raw materials from a natural source of supply, orany other unexpected or exceptional cause or circumstance, and The Companyshall be entitled to a reasonable extension of its obligations. If the delaypersists for such time as The Company considers unreasonable, it may, withoutliability on its part, terminate the contract.