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Postage:

ROYAL MAIL:

 

We normally use  Royal Mail for deliveries, please have a look on following points.

 
• Royal  mail doesn't usually deliver or collect on bank and public holidays.
 
• There  can be delay in parcel delivery, if there is a festival time like Christmas or Halloween.
 
• Also note that although we dispatch  within 24 hours, we can’t take responsibility for bank or public or seasonal  delay holidays.
 
• We  will keep proof of postage, if the order is more than £10.00, or you can  simply track your item on royalmail.co.uk.
 
• We  can inquire to royal mail about your parcel for only 28 days after the dispatch  date shown on eBay.
 
• You  can track your parcel on royalmail.co.uk, if your order is more than £10.00,  or your order has been updated with tracking number on eBay.

Hermes:

We prefer to  use Hermes courier service, if the order is more than £10.00, please  have a look on following points.

 
• Hermes  doesn’t take responsibility of deliveries on public or bank holidays.
 
• There  can be delay in parcel delivery, if there is a festival time like Christmas or Halloween.
 
• Also  it can take up to 3 hours to show tracking number on eBay, after getting an  email from eBay.
 
• We  will keep proof of postage for 5 working days, or you can track your item on  myhermes.co.uk.
 
• We  can inquire to Hermes about your parcel for only 14 days after the dispatch  date shown on eBay.
 
• You  can track your parcel on myhermes.co.uk.

Dispatch:

• Orders which are  received on or before 11:00 am, and paid in full on eBay portal, will be  dispatched on same day. (We can’t guarantee during festival time).
• We also can’t  guarantee for orders which are received after 11:00 am on Friday, they may get  dispatched on following Monday.
• We have right to not  dispatch the order, which isn’t paid on eBay.
• We do not take  responsibility of an email regarding dispatch information of your order, which  is sent by eBay itself.

Your parcel can get  lost in post by any of the courier.

 
• If you haven’t received your item within eBay time frame, we request you  to check with your postman, neighbor or in shed or porch in your house in the  bin or behind the bin, sometimes postman left parcels in such places.
 
• If you can’t find your parcel at any of the places above, please do not  hesitate to contact us, also take a note that royal mail can take claims for 28  days, and Hermes can take only for 14 days.

It can be happen that you may receive damaged item in the parcel.

 
• We check all the items before we pack  them, still some of our customers receive damage item when delivered.
 
• In this kind of cases, we have to follow  eBay policies and our manager’s instructions, which as simple as follows:
 
• Customer should have a picture of a  received item, which can clearly show damaged part of the item.
 
• Customer should send us those images by  attaching them in the message to us.
 
• Our manager will check images, and you  will get help accordingly.
 
• Please take a note that all of the above  must happen within 28 days of dispatch, after 28 days we won’t be responsible  for any damaged item.

We want our customers to be satisfied every time  they contact us.

 
• If any of the customers want to return us the item, it can only happen  within 28 days after the dispatch date.
 
• While using eBay return, Please fill up Notes box with all details and  the reason.
 
• All items must be return unused, in original condition and packaging.
 
• Return postage payment will depend on item’s condition and days after the  dispatch date.
 
• If item will be damaged or dented in return, we will not issue refund or  partial refund will be paid.
 
• We don’t take return from the customers outside the United Kingdom.
 
• No refund will be made if the item is not meet customer’s expectation or  customer do not like the smell or scent.

About Seller:

We sell huge range of Toys, House Hold Items, Medicines, Gardening  Products and equipments and many other items. We believe to give best quality  item to our customer, at lowest price.

We are Leading Seller on amazon.co.uk, based in United Kingdom.

Contact Us:

Best way to contact us is a messaging on eBay.