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Orders are typically dispatched within the same day of receiving cleared payment. CCPG use Australia Post, Sendle unless otherwise specified. Please note that the freight companies are NOT affiliated with CCPG. With this in mind, please refrain from leaving negative or neutral feedback regarding freight issues as we have no control of these companies operational procedures. If you have any concerns with your delivery, please don't hesitate to email us through the eBay messaging system and we will contact the couriers on your behalf to resolve the issue. Under the Australia Post network guarantee, deliveries to major cities around Australia including Melbourne, Sydney, Canberra, Adelaide, Brisbane, Hobart, Perth will be completed within the next 2 to 8 business days depending on the city you reside in. If your address falls outside Australia Post network or Sendle, we'll use the fastest possible transport links, but it won't be covered by their Next Day Guarantee. Visit: auspost.com.au/parcels-mail/delivery-areas.html to check if your postcode is under the Australia Post network. For more information about the Australian Post network ask at your Australia Post retail. You may also read more about it on CCPG's website. Disclaimer: Once given to Australia Post, we are not responsible for Australia Post's delivery time. Important: Please note that once the goods are signed for; the buyer takes full responsibility for the condition of the goods. If the goods show signs of transit damage, please contact us within 24 hours of signing for the goods. Any claims made outside the 48 hours will be refused. We only ship to the address indicated on eBay during the checkout. If we ship your item to the listed address and it returns as unclaimed in its original condition, the refund is subject to restocking fees. We will combine shipping cost on multiple items on the same order. If freight charges to your region are not indicated please contact us for more information. Please note that, depending on your geographic location, not all delivery methods are available. Some regions may incur a surcharge for shipping. International customers are responsible for any and all customs, duties, taxes and brokerage fees to be paid to the courier or government. If you need our assistance, please let us to know. Pickup option is available from CCPG at 3A Boileau Street, Keysborough, Victoria 3173.

 

All returns must be pre-approved by the seller on Ebay messaging. All returns must have a Return for Credit or Warranty Claim form supplied by CCPG. The buyer is responsible for shipping costs when returning the goods. Remorse Returns If you have changed your mind or you have ordered the wrong part and wish to return it, you must have prior authorisation from the seller. Refunds for Remorse Returns are at the sole discretion of the seller. A request must be made within 30 days of the goods being dispatched and a Return Authority form must be obtained from the seller and returned with a copy of the invoice and the goods. The goods must be in their original packaging and in the same condition as they were received. If the item is not returned in saleable condition, you may not receive a refund. Remorse Returns will be at the buyer’s expense and may be subject to restock fees. A copy of the sale invoice must be included as purchase validation. Refunds are conditional on the parts and packaging being undamaged and in re-saleable condition.