STYLEWITHSTEPHAN'S STORE POLICY

We aim to delight every customer, not just make a sale. We want to ensure each customer receives the right item as described and is completely happy.

MEASUREMENTS NOT AVAILABLE. PLEASE CONTACT US BEFORE STARTING A RETURN. 

RETURNS:  

·        Open carefully — Please open your parcel gently and avoid tearing the satchel.

·        Keep packaging — If there’s an issue, contact us immediately and keep the original satchel.

·        Free return — We’ll help you return the item for free.

·        Handle respectfully — Returned items should be handled with care, as they may be resold.

RETURNS: 

·        Message us first — Please message us before starting a return so we can help you quickly.

·        Keep the satchel — If you plan to return an item, please keep the original satchel it arrived in — even if it’s slightly torn or can be mended. This helps us process your return smoothly.

·        Easy free returns — Once you contact us, we’ll guide you through an easy, free return process.

·        Consumer guarantee reminder — Consumer guarantees don’t apply when a customer simply changes their mind, finds the item cheaper elsewhere, or no longer needs it.

·        Misuse disclaimer — If an item has been damaged or misused and that caused the issue, please don’t return it or request a refund.

SHOE MEASUREMENTS: 

·        Professional presentation — All items are shown with accurate descriptions and clean, high‑quality photos.

·        No custom measurements — Tape‑measure slips can cause inaccurate results, so we don’t provide individual measurements.

·        Time limitations — Locating, measuring, and updating each enquiry takes significant time and isn’t sustainable.

·        Complete listing info — All key details are already provided, along with a clear return policy for peace of mind.

·        Measurement refusal — We do not measure shoe length, width, or heel‑to‑toe distance for any item.

PACKAGING: 

·         Secure packaging — All items are well‑protected, even when sent in a satchel.

·        Professional packing — Pairs are separated with protective plastic and checked before packing.

·        Extra care — Delicate items receive additional protection when needed.

·        Thorough checks — We carefully inspect items before dispatch to minimise any risk of damage.

BREAKAGES: 

·         No damaged items sent — We never send damaged items. We treat customers the same way we expect to be treated.

·        Cause of damage — Most damage happens either during Australia Post transit or through customer handling. We verify this using detailed pre‑dispatch photos.

·        If your item arrives damaged — Please take photos, keep the original satchel, and contact me immediately.

·        No refunds for misuse — Items damaged after being tried on, worn, or mishandled cannot be refunded.

DELIVERY ADDRESS & MOBILE PHONE NUMBER: 

·        Update your address — Please keep your eBay delivery address up to date for smooth delivery.

·        Safe drop‑off spot — Ensure there is a safe place at the front of your home for parcel drop‑off.

·        Update your mobile — Keep your mobile number current on eBay and PayPal so you receive shipping alerts.

·        Privacy assured — Your number is used only for courier notifications and never in an unauthorized way.

FEEDBACK: 

·        Feedback matters — Feedback helps us improve, reduce prices, and build buyer confidence.

·        When we leave feedback — We leave feedback once the item is received and both sides are satisfied.

·        We value feedback — Your feedback means a lot and supports our small business.

·        Need help? — If you’re unsure how to leave feedback, we’re happy to guide you.

PRICE:

·        Reasonable offers only — Best Offer is available, but only fair and realistic offers will be considered.

·        Quality items — We sell quality items and price them accordingly.

·        Costs involved — Offers should reflect item quality, overheads, labour, transport, postage, and platform fees.

·        Unreasonable offers declined — Very low or unrealistic offers will be declined. 

COMMUNICATION:  

·        24/7 support — We’re available around the clock to answer item‑related questions with respectful, helpful communication.

·        Tracked delivery — Every item is tracked from dispatch to delivery, and we send a courtesy update when it’s on the way.

·        Delivery confirmation — We’re notified once your parcel is delivered to ensure the correct item arrived as described.

·        Always improving — This process helps us learn and continually improve our service.

POSTAGE/SHIPPING: 

·        We ship 24/7 — Paying promptly after your offer is accepted increases the chance of same‑day dispatch.

·        Don’t hold items unpaid — Unpaid items block other buyers who are ready to purchase.

·        Send a quick message — If you need extra time to pay, send a courtesy message so we can confirm if the delay is acceptable.

·        Unpaid orders cancelled — Orders may be cancelled if payment is delayed for days after an accepted offer.

STORE LINK: 

·        Follow our store — Save our store link to stay updated on new listings.

·        See new deals — Following helps you catch upcoming discounts and sales.

IMAGES:

·        Colour variation — Actual item colour may appear slightly different due to your device’s brightness and resolution.

·        Clear photos — We provide photos from all angles to help you buy with confidence.

·        Your cooperation matters — We appreciate your understanding and cooperation.

·        Thank you — Thank you for choosing to shop with us.