WHAT WE DO

As a leading boiler parts supplier, we offer a wide range of:

• OEM (New and Refurbished)
• Compatible (New and Refurbished)
• Refurbished parts

National Boiler Spares is the only company in the UK that is accredited to:

• BSI KITEMARK (Refurbished parts)
• ISO 9001:2015
• ISO 14001:2015

Assuring all our customers we provide the highest level of quality parts and services.

WHAT SERVICES DO WE PROVIDE?

DIRECT SALE

Directly purchasing the product from us.

REPAIR SERVICE

Please be aware that we will repair your part, no part will be sent to you from us. An email will be sent to you confirming your order; please note that it will state that your order has been dispatched, but no part will be dispatched at this point. Please send your part to us for repair.

How does this service work?

• When purchasing this service, the customer is required to send the faulty part to us.
• Once we have received the part, it will be inspected and tested by our engineers to assess any faults.
• If your part is in repairable condition, we will repair it for you. If there are any issues, you will be contacted by our Customer Service Team.
• Once repaired, we will send your part back to you.

ADVANCE REPLACEMENT SERVICE

Upon selecting this service you are purchasing a DIRECT PART from us, but you have the option to send your old part to us for a partial refund.

This service will entitle you to a £30 refund only if:

• Your old part is in a repairable condition
• Your part is not burned or water damaged beyond repair
• We receive the part within 14 DAYS of the purchase

The customer is responsible for all postage and packaging costs. The original invoice and contact details must be sent to us with the part to allow for a refund.

Heating Trade Supplies, Tyne View Terrace, Wallsend, Tyne and Wear, NE28 6SG.

Your refund will be processed via the original payment method.

Note to customer: not all of our products are applicable for each service. Once you have selected the part you need, the drop-down options will show you what is available for that part.

Please contact our Customer Service Team for support or information if required.

DELIVERY

Heating Trade Supplies, Tyne View Terrace, Wallsend, Tyne and Wear, NE28 6SG.

We provide free first-class postage for UK mainland areas. Orders must be placed before 3pm Monday to Friday for same-day dispatch. Orders placed on Saturday, Sunday or Bank Holidays will be processed and dispatched the next working day.

We offer free next day delivery on orders over £35. All parts ordered before 3pm Monday to Friday will be dispatched the same day (Friday orders will be delivered the next working day); however, next day delivery cannot be guaranteed.

WARRANTY

All our products are subject to a 1 YEAR WARRANTY. All warranty returns must be sent with a copy of the invoice and contact details. Once received, our engineers will test the part and if required one of our Customer Service specialists will contact you with an update.

Exclusions to warranty:

• Fans: fan coils and motors failing due to boiler overheating are not covered under warranty.
• Electronic parts such as Printed Circuit Boards (PCB): if the part has experienced water damage or an external electrical shortage this is not covered by warranty. Failures or defects caused by misuse are also excluded.

RETURNS POLICY

Complete the return form and provide return reasons. If the part you received is faulty, we will refund postage up to £6.50. A 20% restocking fee is applied if returned items are not faulty. If your part is lost or the incorrect item has been sent out, please contact us via the Messages tab.

Your refund will be processed via the original payment method.