Professional Graded Slab Seller Code of Conduct
1. Double QC Mechanical & Manual Slab Check Process
We implement a two-stage inspection workflow for every encapsulated card: visual surface scan + edge/seal manual verification. All slabs are secured with custom-cut foam inserts, solid hard plastic slab guards and corrugated reinforced shipping boxes to avoid transit structural damage. Full unboxing recording is required for all damage-related support tickets.
2. Pre-Dispatch Media Pre-Approval System
Complete macro HD photography of your slab’s label, encapsulation seams, corners and internal card surface will be shared before shipment. Cancellation eligibility is limited only to severe structural or internal flaws captured in pre-shipment photos. Grading score disappointment, minor print blemishes and personal aesthetic preference do not count as valid cancellation grounds.
3. Third-Party Grading Boundary Clarification
All inventory slabs carry independent lab certification from top-tier grading services. We guarantee no critical structural or cosmetic defects (creases, ink bleeds, heavy corner wear, altered card stock) inside every holder.
Grading metrics (overall score, four sub-grades, pop count status) are determined entirely by independent lab examiners. No grade guarantee is provided. Minor factory production imperfections such as tiny print specks or slight centering offset are standard and not considered defects.
4. Zero Tolerance for Tampered / Counterfeit Slabs
Our inventory strictly excludes resealed slabs, fake grading holders, relabeled slabs and post-encapsulation repaired cards. Every slab sold carries permanent authenticity coverage: any slab proven counterfeit by official grading labs triggers full order reimbursement plus supplementary compensation for authentication fees.
5. Industry-Focused Collector Support
Our team consists of full-time graded card specialists with deep market knowledge. All messages receive a detailed, technical response within 24 business hours, covering slab population data, market trends, grading nuance and slab preservation guidance.
Non-Negotiable Transaction Rules for Collectors
1. All condition, damage and authenticity claims require full unboxing video evidence and must be filed within 48 hours of delivery receipt. Out-of-window requests are void.
2. Damage sustained from buyer self-handling, improper storage or forced slab opening after delivery is not eligible for refunds or compensation.
We build long-term partnerships with serious graded card collectors through technical rigor and uncompromising authenticity standards. Your slab collection is in expert hands.