Q: Is this picture the same as the case for my phone?
A: The photos are style display only, not fixed phone size. Each case is customized according to your chosen model, all holes are precisely cut to fit your device 100%.

Q: How long can the rhinestones stay on?
A: We use strong industrial glue to fix every crystal tightly. Under normal daily use, stones won’t drop easily. Avoid strong collision or long-time soaking in water to extend service life.

Q: How can I change the crystal color?
A: You can pick any stone color from our color chart. After finishing payment, please send us a message with the color number you want, we will customize the stone color for your case.

Q: Is custom color free? Any extra cost?
A: Crystal color customization is totally free, no extra charge. Just leave us your color number message after checkout.if you do not leave us message , we will sent it as the photo shows on the page

Q: How long to ship my order?
A: This is handmade bling case, we need 3-5 working days to produce it after your payment, We use strong adhesive to stick it together, and we can only ship it after the adhesive is completely dry . Shipping time depends on your local logistics, usually arrived to your country within 1 week and delivered it within 7-15 working days.

Q: Can you send it out quickly?
A: All cases are handmade to order, we can’t finish production in one day. We will arrange your goods as soon as we finish making, please wait patiently.

Q: Is this case thick? Can it protect my phone from drop?
A: The case base is soft flexible material, moderate thickness. the decorative is 3D , not flat ,it can prevent daily scratches and slight bump damage. But it cannot fully protect against heavy violent drops.

Q: tha back case is Hard or soft case? Difficult to put on/off?
A: It’s soft flexible shell, easy to install and take off without scratching your phone frame.


Q: I received the case with missing stones / broken crystals
A: So sorry for the bad experience! Please take clear photos/videos of the defective item and send to us, we will offer refund or resend service as per your request.

Q: Can I return if I don’t like it?
A: because it is hademade phone case just for you, If the item has quality problem, we support after-sales solution. If you just dislike the style, return shipping fee needs to be borne by the buyer, kindly understand.