Here at elMarketplace, our objective is to offer exceptional quality products to the public at unbeatable prices. We take our relationship with our customers very seriously. We work hard to provide the best possible customer service and support and take pride in the fact that most customers are greatly satisfied and shop with us again.

We get your order shipped out and delivered to your doorstep as quickly as possible. Unless stated otherwise shipments are despatched within 1 business day after payment is confirmed or cleared with RM 24 (1-2 days) or RM 48 service (2-4 days). Please make sure to provide the correct shipping address when placing your order, orders will be shipped out to the shipping address provided by eBay.

We offer no hassle 30-day money back guarantee return policy on all items.

For any return request please contact our Customer Support by eBay Messages and you will be assigned an RMA number and instructions on how to proceed with your return.

All returns must be 100% complete, with all original packaging, manuals, registration card(s) and software. Please safely wrap up your item(s) in its original packaging and ensure all barcodes and serial number tags are still intact. Items will be examined upon receipt and items that are not in a suitable manner will be charged a 20% restocking fee.

The credit will be made within 2 days of receipt and verification of the merchandise returned.

We offer 100% hassle free, 12 months warranty for all our 'BRAND NEW' units and 6 months warranty for all our 'REFURBISHED' units. Warranty covers any form of defect of workmanship error in case something goes wrong with the functionality of the product. In the unfortunate event, a repair is not possible we will send you a replacement.