Purchase

Did you choose an article from our shop on Ebay? Here you can find out how you can handle your purchase easily and safely:

1. Select article: First read the item description carefully and check the information in the description, such as dimensions of the article, compatibility, shipping. and return guidelines.

2. Buy: Click the "Buy Immediate" button. You will be asked to register in your eBay account if you have not yet logged in.

3. Enter payment information: Choose your preferred payment method. Ebay offers various options such as PayPal, credit card or direct debit. Enter the necessary payment information.

4. Check shipping address: Make sure your stored shipping address is correct. If you want another address, you can change it at this point.

5. Confirm purchase: Check all the information and complete the purchase by "confirming purchase" or clicking a similar button.

6. Communication with us: If you have special questions or requirements regarding the article, you can contact us via Ebay at any time.

7. Shipping and shipment tracking: After your payment has been received, we will send the item within 24 hours. You will then receive a shipping confirmation by email.

8. Article test on arrival: Check the article as soon as it arrives. If problems arise, please contact us directly so that we can find a common solution for it.

9. Give an appraisal: After the article has arrived and your expectations were met, we would be very happy to receive a positive assessment. If we could not meet your expectations, please contact us first before you evaluate us negatively so that we can find a solution for it. Thank you

With these steps, your purchase should go smoothly and satisfactorily on Ebay. Good luck with your purchase and a lot of pleasure with your acquired article!

Shipment

After you have completed your purchase from us, we attach great importance to the fact that your order arrives quickly and safely from you. Here is our shipping process:

Packaging:

- Letter disposal: We carefully pack smaller items that can be sent as a letter in an air cushion envelope. This ensures that your article is protected during transport and arrives undamaged with you.
- larger articles: For larger or more sensitive products, we use stable shipping boxes that offer enough space and protect the content from bumps and damage.

Election of the service provider:

-  DHL: Ideal for both national and international programs. DHL offers reliable delivery times and excellent tracking.
- German postal service: Perfect for smaller programs such as letters and documents. We use Deutsche Post for its efficiency and fast delivery.
- DPD: A great option for shipping within Europe. DPD is known for its flexibility and good customer service.

Shipping process:

- After your article has been carefully packed, we select the optimal shipping service provider depending on the size, weight and destination.
- We then hand over your shipment to the corresponding service provider as soon as possible.

We do everything we can to the fact that your order will arrive safely and promptly. We will be happy to answer any further questions about the shipping process.

return

Buying carefree at M&M Smartek® by free return:

Do you not know exactly whether the desired component fits or meets your wishes? No worries. With us you can buy carefree! If the article does not fit or do not like it, you can send it back to us free of charge within the deadline specified in the cancellation policy. Please only take a return and make the correct selection. You will then receive a label for return shipping free of charge. After receipt, we will immediately refund your money. If you have any questions, please contact us at any time so that we can explain the process. Thank you

Sincerely, your M&M Smartek® team