Pinkcitygems

Shipping

The Purchased Product shipped to winning Buyers within 1-2 business day after receiving the payment.

The parcel with Item will be shipped from India.

Economy shipping - takes 15-30 business days usually (depend on country location).

Standard/Expedited Shipping - takes 10-15 business days usually (depend on country location).

The buyers are responsible for additional charges VAT, Custom fees, Import Duty etc. (if any).

Your patience, kindness & understanding will always be appreciated.

Return & Refund Policy

We offer a 30 days risk free return policy. If you don't like the item(s), you can return it for a full refund or replacement (which you'll prefer). The 30 day return period begins from the day you received the item(s).   Shipping cost, insurance, duties and taxes fees is Non-refundable. Please contact us before sending any return. Send returns by registered mail only.

Return of the damaged / used item will not be accepted.

Feedback Policy

If you are satisfied with our product and service, we sincerely hope you can leave us a positive review and rate the Detailed Seller Ratings with a “FIVE STARS".

Please do not leave us 1,2,3 or 4 star detailed seller ratings because they are all the same as the negative  review.

Our goal is to make sure you are a satisfied buyer and pleasant shopping with us.

All of the Gemstones we use are 100% natural.

If any problem, please contact us before leaving the feedback or opening the case, we’ll do our best to help you out and solve the problem.

We are specialists in color Gemstones. If you are looking for natural high grade gemstones,

Your most welcome at our factory (in Jaipur city of India) and office.

During business day and working hours we'll usually respond to all emails within few hours or on same day.

we offer a 30 days risk free return policy. If you don't like, you can return it for a full refund or replace (which you'll prefer). The 30 day return period begins from the day you received the item(s).

Refunds will be processed promptly (typically within three working days) via the same payment method you used to make the purchase.

As we manufacture all of our own products, we can make small changes to the shapes/ size or re-cut for you at no extra charge.

If you have a requirement for a certain type of stone, please let us know and we will do our best to Prepare it for you otherwise we'll arrange it from other manufacturers.

most of our customers don't require any certification but on the demand of our customers we  send the Gems to gems testing lab for Testing Certificate. For testing report of each piece you need to pay US $ 10 extra.

Have a Nice Day.