Good News For DE Customers:
For DE shipping address, the order will be shipped to you from DEwarehouse preferentially. But if DE warehouse is out of stock, then it will be shipped from SZ warehouse.

Please kindly pay attention:
Postage and handling fee above does not include any remote area fee.
We don't offer free shipping to some subsidiary islands
We will ship the products within 1 business day after clearance of payment. We will choose the lowest price for your cities. They usually take 5-12 working days for delivery to most of the international cities. In our experience, around 10% items will take longer than that due to the customs clearance.

Confirmed address before sending
Once we send out:
1. You could NOT reroute
2. You could NOT hold for pick up
3. You could NOT correct the address
The courier company will return the package to us after tried to deliver the product to buyer two times. If buyer request us to resend the parcel, buyer should be responsible for all the return and resend postage. Above is the policy of Courier Company, hope we could get your understanding and attention.

Unconditional Return within 30 Days
We will provide Exchange or refund (Buyer's choice) for the defective product or dissatisfied purchase which reported within 30 Days.

One Year Warranty
All our items are brand new. We provide one year warranty for all our products from the date of purchase. Please kindly fill the online warranty card after you receive the product.

Attention:
1. Customer is responsible for the return shipping fee; we will pay for sending the item back to customer.
2. We suggest that ask professional to install products and contact us when installing issue happened. However, we are not responsible for installing or uninstalling.

Damage or missing components
Our products are all brand new and inspected carefully before sending out. Please check the package before the courier leaves.
If you receive a broken item or missing part, please keep the original package and email the photos & your contact number to us within 5 days.
If products possibly damage during delivery, customers have to report in 5 days with your contact number and photo showing damage. Meanwhile, it may take about 15 days for the shipping company to investigate the case, thanks for your understanding.

Important note
The situation below does NOT meet the warranty policy requirements.
1. Install and operate products inappropriately.
2. Warranty seal is removed or damaged
3. Product is opened or repaired by unauthorized person.

Should you have any questions, please feel free to send message to us.
Our customer service team will serve you 5 days a week except Weekends and public holidays.
Our office hours is from 9:00 am to 18:00 pm Hong Kong time, and we will try to answer your mail within 24 hours except Weekends and public holidays.