RETURN AND REFUND POLICY:
Any missing parts or fault with the product need to be reported as soon as possible after delivery within 14 working days.
In addition to this, please provide as much detail regarding your query, including relevant pictures and your order number (if applicable). We aim to reply within 2 working days.
On arrival, if the packages arrive damaged, please open the boxes and perform a quick check through the set parts and if one of the main components is damaged, please do not assemble the Item if you do not intend to keep it and contact us.
We will only accept returns if the faulty part is reported before assembly and all set parts are returned in their original packaging without damage and completely disassembled. Please keep your packaging with you until the barbecue is not fully assembled and you have tested it once.
Any missing part will not authorise an automatic return although we will authorise an exchange if we are unable to supply a new part. Please do not start assembly before contacting us.
EXCHANGES: We do not allow product’s exchanges between two different models, you would need to return your first item in its original packaging and unused as it was received for a full refund and then place a new order for the interested Item.
Returns can be accepted within 28 days in its original packaging, unused and disassembled but please do contact us and provide us with a valid return reason before arranging the return on your own. The CosmoGrill/EVRE customer service will then generate a return authorisation which you would need to attach to your Item.
Our return address: Evre Ltd, Unit A3, Middlesex Business Centre, Bridge Road, UB2 4AB. Please try A2 unit if the system doesn't accept A3.
