ROADstore has been a part of the plan of the MXstore group since building the home for everything 'dirt bike' in Australia in recent years. Since the start up of MXstore, Australian moto accessory distributiors would often share their hope that we'd bring a Road version of our business to the market as there wasn't a large scale online retailer taking care of Australian customers needs.

ROADstore has been created to supply parts and accessories to Australian motorcycle riders inspiring them to get equipped and get two wheels on the road more often. ROADstore is here to provide the largest product range and easiest shopping experience, with detailed product search using accurate bike selection while browsing for the most popular brands.

Our product range will forever be growing - and as with MXstore, if there is something you want that we do not have - we will hunt it down for you. We aim to help make riding safer and more accessible in Australia by providing plenty of options to choose from, supported by guides and helpful information to encourage customers to make educated decisions when purchasing.

WE TAKE THE RISK OUT OF ORDERING ONLINE!

Here's how our returns work:

If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 60 days in the condition that you received it and we will happily store credit or refund.

As we do 'exchanges' a little differently, the best way to secure the new item is if you place a new order now to re-purchase the correct item to get it on the way to you ASAP. Once we receive the returned item, we will then credit or refund that for you right away - This way you get the new item ASAP, secure the stock so it doesn't sell out, and also get free shipping on the new item when over $20!

To make it even easier, we send you a pre-paid postage label which will simply be deducted from the credit or refund, the cost is generally between $8-$15 depending on the size and weight of the item. This usually works out to be cheaper for you than standard shipping through Australia Post and you can print it off at home or work and pop your item into a post box, or take your smartphone into a post office and they take care of it for you!

Unfortunately, return labels are only available within Australia. International returns have to be processed manually by the sender.

RETURN TERMS and CONDITIONS

All returns MUST be authorised by ROADstore before goods are returned. Please call or email one of our helpful staff and they will give you a return number before sending your order back to us.

All items returned for refund or credit must be returned in the original condition with tags attached(unless faulty).Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty). Please see the list below for things to avoid ensuring your return is accepted:

1. When trying on boots please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles and your return might not be accepted. If the boots do not fit or feel comfortable on the ground, they will feel no different on the machine.

2. Ladies, if you are trying helmets on, please remove your makeup first. Your makeup will stain the cheek pads and your return may not be accepted.

3. Please use due diligence in checking hard parts for correct fitment before removing them from the packaging. Items, like drive chains, will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with the old/broken item while it is still in the manufacturer's packaging. We do understand that this is unavoidable in some circumstances.

4. Please ensure all returned clothing items are free from marks, stains, and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached and in top hygienic condition. We can in no way accept Ethikas,underwear, or swimwear products. Due to health and hygiene regulations, we are unable to accept returns on any Ethika, underwear, or swimwear products unless faulty. Please Choose Carefully!

5. Any RMA which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in new and resaleable condition to avoid your RMA being rejected.

As a rule of thumb, we are also unable to accept returns on the following (unless faulty):

• Underwear and swimwear - hygiene police say "hell no"

• Custom items that have been personalised - we can't really resell these to anyone

• Gift vouchers - you have 3 years to use them

FAULTY ITEMS

If you have a faulty item that you would like refunded, repaired, or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service or the brand directly for warranty periods.

We aim to have your refund processed within 24 hours of receiving it; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case, we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.

If your order arrives damaged in transit please take photos of the damage and email them to our customer service team before and after opening the packaging to ensure the correct procedure is followed when rectifying the situation.

DANGEROUS GOODS

ROADstore cannot accept returns of DG items as all necessary paperwork does not cover return freight.

If your order arrives damaged in transit please take photos of the damage and email them to our customer service department before and after opening the packaging to ensure the correct procedure is followed when rectifying the situation.

RETURN TO SENDER

If your order is returned to sender, the order amount will be credited to your ROADstore account (excluding shipping costs, unless at the fault of ROADstore). You can then simply re-place the order online with the correct details to have the order re-shipped. If you would prefer the amount be refunded, please get in touch with our friendly Customer Service team.

Note: If you placed your order with free freight, your money will be credited or refunded minus the initial freight cost incurred by ROADstore, unless at the fault of ROADstore of course.

Orders placed before 2pm on weekdays will be dispatched on the same day!

Carriers & Delivery Time:

We use Australia Post, Star Track and Couriers Please to deliver our orders.

Order Tracking:

As soon as we've dispatched your order and it's ready for pickup by our shipping carrier, you'll receive an email with the update and also a link to track your order! You can also log into your account to view your orders, simply select the order and hit 'Track'.

Things to Remember:

1. Same day dispatch before 2pm is for orders placed on weekdays, however, our Warehouse Team do work over the weekend to ensure any weekend orders are ready for pickup on the following Monday.
2. Orders placed after 2pm will be processed the following business day.
3. Delivery times are based on business days (so they do not include public holidays).
4. On the extremely rare occasion that we cannot locate an item in our warehouse, we will be in touch with you asap and try our best to ensure your order still leaves us on the day it is supposed to.
5. We ask that you please be understanding of any unforeseen delivery delays with our shipping carriers, although they do an amazing job they do encounter delays from time to time. For example, Australia Post claims that 90% of orders that don't arrive by their estimated date will arrive within three business days.
6. If your order is only a day or two overdue with Standard Shipping please don't worry as it will likely arrive soon. If your order is four or more days late with Standard Shipping or two or more days late with Express Shipping, please get in touch with us and we'll investigate further.