Shipping and Delivery Policy

We deliver products Australia wide using Australia Post eParcel and couriers.

Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are typically dispatched within 2-3 business days in non peak periods. Shipping times are estimated at between 3-10 business days depending on your location within Australia.This may be longer in our peak season.

Australia Post eParcel service delivers Australia wide and requires a signature for delivery.

Deliveries are to be made to physical addresses only. Post Office Boxes are not accepted. If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. Home delivery is not guaranteed.

To ensure we can despatch promptly, if an item is located at a store that will delay shipment significantly, we may cancel the item from the order and refund the value. In the event of a significant error in shipping calculations, we will contact you to advise of correct shipping charges or offer a refund if necessary.

Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than yourself. As we are a Bricks and Mortar store that sells to walk in customers, some items may be pricemarked with the retail price ticket.

Shipping Destinations:

Mr Toys Toyworld ships goods Australia wide

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods have a manufacturing fault, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

If goods are found to have a manufacturing fault, you can choose between an exchange, credit, repair or refund. In some cases the manufacturer may be required to inspect the goods to determine the cause of fault. In the case where goods were purchased online, the following conditions apply.

DOA (Dead on Arrival)

If your product does not work on arrival before any use then you may return the goods free of charge (Australian Orders only) and we will supply a replacement or refund pending inspection. A Returns Authority number is required before an item will be accepted as a return. International orders are to return goods to us for inspection. Please contact us through the eBay platform.

Wrong Goods Supplied

If the products you receive are different from the products listed on the receipt/order confirmation, we will arrange postage back to us and resend the correct item or issue a refund.

Manufacturer Warranty Claim

Free shipping does NOT apply for a manufacturer warranty claim.

Change of Mind

If you change your mind within 14 days of arrival at destination, as long as the product has not been opened and is in its original packaging, you may return the item for a credit or exchange. Freight costs, to return the product to us by Post/ Courier and/ or to resend the new item back to the customer are covered by the Customer. Goods must be shipped in a strong box to avoid being damaged in transit.

How to Proceed with a Return If you need to return a faulty product

A Returns Authority Number (RA) must be obtained from our Returns Department. Before a RA can be issued, we need to determine if the product is faulty. On approval for return, an email will be issued containing your RA number and instructions for return. The Product should be returned to Mr Toys Toyworld in its entirety within 14 Days. Where possible, all Products should be packed in the original packaging shipped to you including any accessories, manuals and documentation that shipped with the Product. Once the product has been received by Mr Toys Toyworld, a refund or exchange for the same item will be issued. Please send us a message.

Please contact us to conifrm whether this product is covered by manufacturer warranty.