Please review the nominated handling/delivery times for this item and ensure this meets with your expected time frame.

Due to the Global Pandemic Worldwide some items may take longer than expected to reach the destination as freight loads have increased for all carriers, please be patient.

Where the Customer is an “end user” or Consumer within the meaning of the Australian Competition and Consumer Act (CCA) 2010 and has purchased the Goods directly from the GCG eBay Store then they:

• a) may return such Goods to the relevant GCG returns address specified on the GCG eBay Store within thirty (30) working days of the date of invoice for refund of the product purchase price. The refund or credit will not include any shipping and handling charges forming part of the purchase price if the return is a change of mind return. If you have received a damaged/faulty item, please reach out to the GCG Customer Service Team as soon as you have noticed the concern..
• b) Prior to returning the goods, please download and fill up our return authorisation form and submit a return request through eBay Messages to our Customer Service Team. You must return the Goods within five (5) working days of GCG issuing the Credit Return Authorisation Number in the Goods original packaging.
• c) must prepay shipping charges and insure the Goods or accept the risk of loss or damage during the shipment.
• d) hose(s) made or cut to size for a customer will not be accepted back for refund.
• e) custom built products or products which have been especially ordered in for a Customer “Special Order” items will not be accepted for refund.
• f) close outs, second hand or refurbished parts will not be accepted for refund
• g) must ensure that the returned Goods are received by GCG in as-new or as-shipped by GCG condition, including conformance to the specifications set out in your invoice and all manuals and other items and brochures included with the Goods must be returned with the