As set out in the 2014 Distance Selling Regulations, customers may cancel their order with us within 14 days of either placing the order or within 14 days of the receipt of the goods
(whichever is longer). You will need to pay for any return postage, but we will refund the delivery charge if we have made an error such as sending the wrong
item ordered or if the item received is damaged in transit. We will also refund your delivery charge if youâre an EU customer cancelling under the Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013 â please see below for more details. The parcel should contain: The item(s)
you purchased that you wish to return in their original condition. Your original invoice, clearly stating which item(s) you are returning and the reasons
why you are returning the goods. Please ensure your items are securely packaged. Donât forget to obtain proof of posting, and please allow at least two
days for your goods to reach us. We canât accept responsibility for items that are lost or damaged in the post. Our mailing address for all returns is:
A refund will be issued in the method the payment was made. This is in line with your consumer right of return and refund. If you need advice on returning
by post please email us. Important: To qualify for our refunds policy, all autographs must be returned to us in the condition sent, with all stickers
attached and having not tampered with. The original Certificate Of Authenticity issued by us for the autograph MUST also be returned with the signed photo.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may
be returned to you at your expense. Above and beyond your statutory rights as set out in the UK Distance selling regulations, each and every autograph that
we sell comes with a 100% money back Authenticity guarantee as stipulated by the RACC or UACC dealer codes of ethics. This Guarantee applies to
autographs deemed to have "Failed" Third Party Authentication (TPA) by industry recognised Third Part Authentication (TPA) companies. Becketts, ACOA and
SWAU are among those acceptable TPA companies. A copy of the Third Party Authenticator's "Failure" letter would be required by us before we can accept
any return of this type. An autograph found to be "Inconclusive" or "Pushed" by a Third Party Authenticator is not, by definition, considered to have
"Failed" and will not be covered by this guarantee. This returns exclusion also includes TPA "Quick Opinion" "Not Likely Genuine" results as these also
are not full Failures with associated "Failure" letters. TPA "Quick Opinion" checks are a great resource for the autograph industry especially when
considering purchasing an autograph of value. Our money back Authenticity Guarantee is only available to the original purchaser having purchased directly
from us and no other third party. Any refunds can only be paid to the original funding source. Our refunds policy is in addition to your statutory rights
including the rules of the Distance Selling Regulations 14 day no quibble returns policy as already mentioned above.
Buyer to pay for return shipping unless otherwise agreed.
"Celebrity Ink Autographs - Bringing Hollywood Home"