(Our Return Policy)
We
want you to be completely satisfied with your purchase. However, we
understand that sometimes returns are necessary. Here's a clear
breakdown of our return policy:
Free Returns:
* We gladly accept returns for a full refund or exchange if the item you received is damaged or defective upon arrival.
* To be eligible for a free return, please contact us within 1 day of receiving your order and provide clear photographic evidence of the damage or defect.
Returns with Applicable Fees :
*
For all other return reasons (e.g., change of mind, incorrect size, or
simply not liking the product), customers are responsible for both the
original shipping costs and the return shipping costs.
* The
(Shipping & return) cost will be deducted from your refund amount ,
depending on the shipping method you choose or provided .
Return Conditions :
* All returned items must be in their original condition, unused, and with all original packaging and tags intact.
* We reserve the right to escalate returns that do not meet these conditions to eBay.
How to Initiate a Return :
* Contact our customer service team by Messages within 1 day of receiving your order.
* Clearly state the reason for your return and provide any supporting evidence (e.g., photos of damage).
* Our team will provide you with further instructions on how to proceed with your return.
Refund Process :
* Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
* If the return is approved (Item not missing or being used), we will process your refund within 1 business day.
* Refunds will be issued to the original payment method used for the purchase.
Please Note:
* This return policy applies to all purchases made on our Store.
We
appreciate your understanding and cooperation with our return policy.
If you have any questions or concerns, please don't hesitate to contact us.