New

Products labelled as "New" are in pristine condition, exactly as they came from the manufacturer. They are unused, unopened, and include all original packaging, accessories, and manuals. These items are perfect for those who seek brand-new, untouched products.

Like New

"Like New" products are nearly indistinguishable from new items. These products have been opened and possibly used for a very short period but show no signs of wear. They come with all original accessories and packaging, making them an excellent choice for buyers looking for a product that is as good as new but at a reduced price.

Refurbished

"Refurbished" products have been professionally restored to working order by the manufacturer or a certified technician. These items may have been previously used, returned, or had minor defects that have been repaired. Refurbished products are fully functional , offering a reliable option for budget-conscious shoppers.

Very Good

Items in "Very Good" condition show minor signs of use, such as slight scratches or scuffs, but are otherwise in excellent working order. These products may come in non-original packaging and might not include all original accessories. They are ideal for customers looking for high-quality products with minor cosmetic imperfections.

Good

Products classified as "Good" exhibit noticeable signs of use, such as visible scratches, dents, or wear. However, they are fully operational and function as intended. These items are perfect for buyers who prioritise functionality over appearance and are seeking the best deals.

Based in Cheshire, England, the Outlet Shop, established in 2014, specialises in providing discounted technology products and accessories. The team collaborates directly with brands and retailers to procure end-of-line, surplus, and customer returns stock, enabling us to offer a diverse range of products at the most competitive prices.

We exclusively work with distributors, brands, and stores to ensure that all our merchandise is authentic and reasonably priced, without compromising on quality or service.

Orders placed Monday to Friday will usually be despatched within 1 working day via Royal Mail which can take between 3-4 working days or UPS  for large both of these services are FREE.

We also offer Royal Mail Special Delivery and Royal Mail Tracked 24 services for a extra charge if you would like your items quicker. Orders are only despatched from our warehouse Monday-Friday, excluding UK public holidays.

If you have changed your mind about your order and it remains in its original packaging, unopened and sealed, you have the option to initiate a returns request within 30 days of receiving it in order to obtain a refund.

In the event that your item has arrived in a damaged condition or is incorrect, kindly submit a returns request, providing details about the damage. 

Our customer service team will promptly respond to your request. If possible, please include a photograph of the damage to expedite the refund or replacement process.

If your item is found to be defective, please reach out to our team, and we will assist you with the necessary steps to resolve the issue.

Here at The Outlet Shop we are all about making sure our customers feel appreciated. We have a team of dedicated staff available to help our customers with product information, after-sales support and delivery queries.

Our phone line is available Monday to Friday 9am - 3pm or any of the Customer Service team will be on hand to help email.