plusgo is committed to providing every customer with the best possible customer service.
We support several payment methods: credit card, PayPal, Apple Pay, Google Pay.
① We dispatch within 48 hours of receipt of payment. If payment is received on a Friday or public holiday, we will dispatch the goods on the following working day.
② The goods are dispatched from UK and not from China, therefore no long waiting times and no additional costs such as customs duties.
③ The specified shipping costs only apply to the mainland, no shipping to islands possible. Collection is not possible for logistical reasons! We ask for your understanding.
If you have any problem regarding the item, weather it is faulty or damaged, please feel free to contact us before opening a return request. While placing an order, please make sure your equipment is compatible with this item, otherwise you’ll have to pay the return postage. In some cases if the item is in used or damaged condition, we will issue a partial refund. You have 30 days from placing your order to return an item to us. We do not accept returns on items that have been used/installed but we will offer a replacement for a faulty item. We will issue full refund only if the item is received with it's full, original packaging and falls within the outlined time frame. Before we issue a refund, we reserve the right to have the goods inspected by our in-house technicians prior to replacement or refund.
If you have any questions or problems please do not hesitate to contact us. We will make every effort to respond your inquiries as early as possible usually within 24hrs. If you are not happy with our product, please do not leave us a negative or neutral feedback before contacting us, just bring the issue in our knowledge and we will do our best to resolve the issue for you..
ABOUT US
plusgo is committed to providing every customer with the best possible customer service.
PAYMENT
We support several payment methods: credit card, PayPal, Apple Pay, Google Pay.
SHIPPING
① We dispatch within 48 hours of receipt of payment. If payment is received on a Friday or public holiday, we will dispatch the goods on the following working day.
② The goods are dispatched from UK and not from China, therefore no long waiting times and no additional costs such as customs duties.
③ The specified shipping costs only apply to the mainland, no shipping to islands possible. Collection is not possible for logistical reasons! We ask for your understanding.
RETURNS
If you have any problem regarding the item, weather it is faulty or damaged, please feel free to contact us before opening a return request. While placing an order, please make sure your equipment is compatible with this item, otherwise you’ll have to pay the return postage. In some cases if the item is in used or damaged condition, we will issue a partial refund. You have 30 days from placing your order to return an item to us. We do not accept returns on items that have been used/installed but we will offer a replacement for a faulty item. We will issue full refund only if the item is received with it's full, original packaging and falls within the outlined time frame. Before we issue a refund, we reserve the right to have the goods inspected by our in-house technicians prior to replacement or refund.
FEEDBACK
If you have any questions or problems please do not hesitate to contact us. We will make every effort to respond your inquiries as early as possible usually within 24hrs. If you are not happy with our product, please do not leave us a negative or neutral feedback before contacting us, just bring the issue in our knowledge and we will do our best to resolve the issue for you..
