Note: Items are in BRAND NEW condition and we
inspect each unit and system prior to shipping.
Upon receiving your item and careful inspection, should you find that
the item(s) has been damaged in any way, please contact us immediately BEFORE
opening an unnecessary claim with Ebay. We take pride in our feedback rating, because
we truly earned the satisfaction of our customers through traditional service
and ease of communication.
·
Claims
of damage or wrong items shipped, pictures will be requested for insurance
purposes and claims to be initiated directed at the appropriate parties.
·
Request
for full or partial refunds will be honored within reason, Return of merchandise and supporting photos within 30 days.
·
BUYER
is responsible for return shipping cost, making sure that the item is
re-packaged in its original packaging or better to prevent further damage in
transit. Should we need to provide
assistance in Return Shipping, all cost associated will be deducted from the
Requested Refund amount.
·
Once
Merchandise has been physically returned using a trackable carrier and
inspected, your refund will be processed.
~ Understand that Any
Suspicion of Fraudulent Claims of Damage and/or Incorrect Items will be
reported to Ebay for immediate investigation and Buyer?s Bidding/Purchasing
privileges will be suspended from our Item Listings indefinitely ~
WARRANTY, DAMAGES AND RETURNS. The Zen Water Systems Warranty covers product purchased from Zen Water Systems and shipped within the contiguous United States. If you purchased our system or filters elsewhere, kindly reach out to the merchant from whom you made the purchase for Warranty, Damages or Returns. Note: Zen Water Systems does not have authorized resellers on eBay.
Thank You for Shopping with Us!