We accept PayPal, and all major credit cards and debit cards. Please message us for details if needed.

At Primary Mover, we strive to provide convenient shipping options for our customers. Please review our shipping policy:

• ⢠Shipping Included: Shipping is included to most commercial addresses with a forklift for unloading or your closest freight dock. Residential delivery is available as an additional option and requires a signature.
• ⢠Delivery Process: Shipping is included to most commercial addresses with a forklift for unloading or your closest freight dock. Residential delivery is available as an additional option and requires a signature.
• ⢠Additional Services: Inside delivery or liftgate services are available upon request and may have extra charges.
• ⢠Phone Number Requirement: A valid phone number must be provided before the freight company will deliver.
• ⢠Damaged Shipments: If your shipment arrives damaged, it must be reported to the driver and noted on the Bill of Lading (BOL). Failure to report damage to the driver may release Primary Mover from responsibility.
• ⢠Contact Us: For questions or concerns, reach out to our customer service team.
• ⢠NOTE: This policy is subject to change. Check our website for updates.

At Primary Mover, we aim to assist you in selecting the right hoist. Please review our return policy:

Returns are accepted within 30 days if items are unused and in original packaging.
Customized or special-order items cannot be returned.

Contact our customer service to initiate a return.
Customers are responsible for return shipping, which is included in the original shipping cost but not refunded

Refunds, minus original shipping costs, are processed within 7-10 business days.

Damaged or defective items should be reported promptly for assistance.

For inquiries, contact our customer service team.