· We ship daily after payment received except Saturday, Sunday and/or Malaysian Public Holiday.
· Estimated 15 - 35 business days (under normal circumstances) via Standard Small Package AIRMAIL. Other countries maybe take a little longer, your patient is highly appreciated.
· Please also expect some delay caused by custom clearance when the goods reach your country.
· We shall not hold responsible for any damages, lost packages, delay or/and suspension by the postal service or custom department.
· Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
SHIPPING COST INCLUDES
· Bubble wrap
· Tracking number
PAYMENT
· We accept all major credit cards through Payoneer, (VISA, MasterCard, American Express, Google Pay and Discover) Credit Cards processed by Payoneer.
· We reserve the right to cancel your order, if it does not pass verification or seems fraudulent/suspicious.
RETURN POLICY
· We will refund/replace the item if it was damaged/faulty or wrong item, please provide us with a photo proof
· If you wish to return for any other reason apart from damage during delivery or wrong item sent, please return back to us with the original unused and unopened packaging.
· Buyer shall bear the return shipping charges, and once the item reaches us; we will arrange the refund to you.
· All OPENED items cannot be returned or refunded
FEEDBACK
· We greatly appreciate your 5 STAR positive feedback and product ratings when you receive your purchase and we will do the same for you.
· If you have any problems with your purchase, shipment, return/exchange, or any others, please e-mail us and let us resolve the problem before leaving us a negative feedback or low DSR scores. Our customer service support team is here to ensure that you are satisfied with our services.
· Negative feedback is last option, kindly contact us to solve any issues.
Please contact us if you require any information
Thank You For Your Support
Winz Mart