-   This is MAIL-IN SERVICE. You will need to MAIL-IN your devices to us.

-   Your devices must be in normal working condition to utilize this service. 

-   This service is CRACKED-GLASS REPAIR ONLY!

-   If the screen has a touch issue (Bad touch/Ghost Touch/Dead spot) it is NOT eligible for this service.

-   The LCD (DISPLAY) MUST BE FULLY FUNCTIONAL 100%

 (No black dot, no color lines, no dead pixels, no flickering/flashing).

-   THE LCD/SCREEN NEEDS TO BE ORIGINAL.

-   THIS SERVICE IS NOT FOR AN AFTERMARKET OR PREVIOUSLY REFURBISHED LCD

 

* PLEASE MAKE SURE YOUR DEVICE IS SECURELY PACKAGED, WE ARE NO RESPONSIBLE FOR ANY DAMAGES DONE BY POOR PACKAGING OR THE DELIVERY SERVICE*

 

 

AT OUR CELL PHONE REPAIR CENTER

We Use Factory Methods to Factory Seal Your Device

Our service is at a compatible cost with other iPad repair shops. We provide a professional repair service and commit to handling customers’ devices with care!

 

 

 Glass Repair

We will professionally remove the glass layer of your display, replace it with a premium glass, and then seal it with factory OCA. 

After the glass replacement, your device will be returned back to you with a brand-new front glass installed on it. The functions of your device will be the same as before.

 

NOTE:

If the screen/LCD already has backlight/white spots/color spots issues, replacing the glass/digitizer will NOT make those issues disappear.

 

How it works

You ship your device to us. Once we receive your device, we will test and do the repair right away. Your device will be shipped back to you within 1 to 3 business days (Monday-Friday).

 *If there are any delays on the delivery, you will be immediately notified by eBay message/Email/Phone number.

** We only cover the return shipping cost after repair (PRIORITY USPS) **

*IF you need to expedite the shipment or add insurance, please let us know in advance. Extra fees are not covered.*

 

Packaging Instructions - Shipping Instructions

• Make sure there are no ink leaks or vertical lines on your LCD/Display.
• Remove ALL accessories, to prevent them from being lost.
• Turn off the device.
• Please remove or provide your passcode/password (write/draw your password in a paper and put it in the package).   Write your eBay name, your return address & your contact info (cell phone number preferred) on the same note.
• Please protect your device carefully with bubble bags/wraps if available. 

3.     Ship your package to this address: 

 

Cell Phone Repair

3212 N. Jupiter Rd #119 Garland TX 75044

 

 

Repair Policy:

Repair Delays: If a delay is present, we will notify you as soon as possible.

Canceling an Order: Orders canceled in advance are 100% refundable.

Sent my device but need to cancel my order:  Shipping fee deducted from the refund.

 

IF* your device has too much frame damage, glass is extremely shattered, previously refurbished or aftermarket screen, it will be considered High Risk (Possible display/LCD Damage) we will notify you and wait for your approval to proceed with the repair.

 

Data (optional)

Please perform a full data backup of your device. While this service does not affect your data in any way, occasionally issues out of our control can occur. We will not be responsible for any data loss whatsoever.

 

Bent / Damaged Corners

Usually, it is not a problem to repair a device with bent corners or bent housing. We will try our best to bend it back to allow the screen to fit in correctly but please do not expect the corners/housing to look "like new" (Damaged metal cannot be fixed). If damage is severe replacing the housing might be necessary.

 

Testing of Device

We are unable to test the device if it is password protected. Therefore, we highly recommend customers to remove the password before shipping the device or provide the password in the same slip packaged inside with your devices so that we are able to test the basic functions of the device before and after repair. However, it is not a requirement to provide the password, you decide to provide or not to provide your password to us.

 

Privacy Concerns:

Your privacy is important to us. We have a strict privacy store policy. As part of the process of requesting a repair, we may ask you to provide us with certain personal information like name, last name, phone number, address and password. This information is only use for warranty and shipping purposes. Password is only use to function test your device.

 

Warranty Policy:

60 Days warranty

This screen repair warranty is valid for 60 days after the repair date.

This service is Glass Replacement only so we can only offer warranty for the functions of the screen (Touch function and Display).

 

This warranty does not cover:

-      New physical damages once in owner’s possession, such as: cracks, scratches, or any physical damage/abuse.

-      Device has Liquid-damage before or after being repaired.

-      Device has motherboard issues.

-      Device has been repaired by other Company other than Cell Phone Repair (OLEDSWAPINC) will void the warranty provided.

 

Other Issues:

As we mentioned in the warranty policy, this service is Glass replacement only so we can only offer warranty for the functions of the screen (Touch functions and Display).

If there are any other additional problems with the device before the repair, we could not offer any warranty for it. If you also want to fix the issue other than the glass repair, please let us know what the problem is, and we will inspect it for you and give you a price quote for repair.

 

 

 

If for any reason you are not satisfied with your purchase. Please contact us via eBay Message and we will do our best to resolve it.

 

Thank You!!!

Customers’ satisfaction is always our priority!