Once you place an order with us, there is only a short time frame we are able to cancel that in – this is even shorter if you have selected a Next Day delivery option. Please contact us immediately by and our team will do their best to arrange this for you. Please note:
• Emailing us that you wish to cancel your order does NOT guarantee its cancellation. Only once the order has been confirmed as cancelled by a member of our team is this the case.
• Once an order is in the despatching process, we are then unable to cancel it.
• We do not take financial responsibility for the cost of the return of any products ordered in error or that are no longer wanted.
Damaged/Incorrect Goods:
If you need to return an item due to an error we have made or because your item is damaged, please contact our team within 7 working days* who will resolve this with you (*this varies per courier). It is highly important that you check your goods as soon as they are received.
Faulty Goods:
If your item arrives faulty, you must report it to us within 24 hours. The item can then be collected and refunded or replaced. Any items reported as faulty outside of this time frame will need to be dealt with under the warranty. Please contact our team via phone or email who will advise on the warranty procedure, or visit the product in question on our website where the warranty procedure is explained online.
Once any return is received back we will process it within 7 days.
Returns Address:
Name:Return Helper(RHCN216)
Address:18 Distribution Blvd
City: Edison
State: NJ
Postal Code: 08817
Phone number: +1 8554377467