NEW Tip Toey Joey Toddler Shoes - T Festa *SALE*

Within Australia

At Classy Tots we value our customers and strive for excellence in service. We aim to have all orders packaged and sent the same day or next business day.

Standard Shipping – $10 per order    /     Express Shipping - $13.50 per order

Enjoy Free Delivery on Australian orders over $180* (excludes sale items) Alternatively, if you require "Local Pickup" please Contact Us to arrange this.

We sometimes offer ‘free shipping’ promotions. During these events, free shipping applies only to ground services and will exclude certain items, primarily large, bulky, or items with excessive weight (including furniture).

We use the services of Australia Post or an express courier (Toll Ipec), to ensure a cost effective and secure delivery. This service requires a signature upon delivery and includes an online tracking facility. Please provide a delivery address where someone will be available during business hours to receive and sign for your parcel, alternatively a calling card will be left for Australia Post Parcels, or an Authority To Leave (ATL) will be placed on all Toll Ipec deliveries to avoid re-delivery fee's.  Please note Classy Tots will not be held accountable if your parcel is not signed for.

We understand that some customers only have a Post Office Box address. Australia Post will deliver these parcels to any location within Australia.

Delivery Times

Please allow 1-10 working days for your Classy Tots order to arrive. Delivery lead times depend on where the goods are being shipped to, and can be delayed during high volume seasons – ie Christmas. Classy Tots will not be held responsible for delivery delays. If you do not receive your order after 10 days, please contact us.

Urgent Requests

Should you have a request for an urgent delivery, please contact us, we will do our very best to accommodate you.

Delivery Instructions

We are very happy to follow delivery instructions, which can be added in the comments field during checkout. However, Classy Tots will not be responsible for missing parcels when a request to leave without signature has been applied to the parcel.

Delivery to another Address

If a different shipping address is requested, the invoice will not be placed inside the parcel. We recommend you print out a copy of your confirmation email / invoice for your records.

Incorrect Delivery Address & Returned Parcels

Re-delivery of a returned parcel due to an incorrect address being provided, will incur an additional $10 charge.

Bulky Items - Surcharge

Selected items will require an additional delivery charge. Items with a shipping surcharge will have this noted on the product page for the item, with additional details. 

International Orders

At Classy Tots we appreciate our customers near and far, that's why we OFFER INTERNATIONAL SHIPPING through our website. If you wish to make a purchase and need assistance, please contact us and we will assist in every way possible. Small and Large orders welcome.  We prefer payment via PAYPAL for all International Orders unless otherwise approved via Management.

Missing Items from Parcel

Please check your parcel thoroughly for smaller items, as they are at risk of being thrown out with the packaging. In the case that an item has been omitted from your parcel, please contact us immediately.

Damaged Goods in Transit

All items are carefully checked prior to dispatch – Classy Tots also takes the greatest care in packaging your purchases securely with individual attention. In the unlikely event that your purchase is damaged in transit, please contact us immediately.

At Classy Tots we strive for excellence in quality.  If you are unsatisfied with your purchase(s), you may contact us to return (at our discretion) or exchange the item(s) under the following conditions:

• All products must be returned within 14 days from date of purchase.
• All items returned must be in their original condition and packaging, unworn, unwashed and with labels intact.
• Provide proof of purchase.

Classy Tots reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Returning the purchase promptly will ensure you have the best chance of obtaining a replacement.

Strictly no returns or exchanges on custom made personalised orders, sale or discounted items. 

Due to copyright laws, hygiene, health and safety regulations, we are unable to offer exchange or refunds on the following products:

• CDs, DVDs and software
• Cosmetics
• Pierced jewellery
• Personal care merchandise
• Underwear and swimwear

How to make a return:

Step 1

Contact us prior to returning your item to receive a return authority form and number (RA#). 

Ph  07 4959 2203 (international +61 7 4959 2203)  or, email info@classytots.com.au 

We strongly recommend that all returns are sent via registered mail.  Please ensure your items are packed with care as we cannot be held responsible for goods damaged or lost in transit.  Please do not write directly on shoe boxes, but instead place them in a satchel or postage box with sufficient protection to avoid damage in transit.

Step 2

Exchanges - If you change your mind and would like to exchange the product, please contact Classy Tots for a return authority number.  The customer is responsible for all costs incurred to return parcels to Classy Tots.  An additional postage charge will apply to return the exchanged item (s) to the customer.

Returns – Classy Tots will provide credit or refund for returned items.  You will be credited or refunded for the items (less delivery) as soon as they are received in original condition.

Damaged / Faulty Products

Although we have the highest standard of quality assurance and check each individual item, sometimes products may have a fault.  If you find that the product you have purchased has a fault we ask that you contact us immediately.

If you wish to return faulty/damaged items, Classy Tots will gladly repair, exchange or refund the product (s).  All refunds will be issued in the same form of tender as the original purchase transaction.  The refund will be processed as soon as the items have been received and inspected by Classy Tots, however, please allow 14 days from the day you return the item for your refund to be processed.

Step 3:

Please mail your return with a copy of your invoice, return authority form, and RA number clearly marked on each parcel to -

We will then asses each return on a case by case basis and take appropriate action.

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