We offer a
14-day
money-back guarantee for your peace of mind. If you are not satisfied with an item purchased from us, you may return it within 14 days of receipt. Returned items must be unused, in 'as new' condition, and in their original packaging.
Please note that a
15%
handling fee will be applied to all returns to cover administrative costs. Additionally, return shipping costs are the responsibility of the buyer.
Exclusions
This policy does not apply to the following items:
-
Slatwall panels
-
Counters and showcases
-
Cladding columns
-
Other customized or specially manufactured items
If you receive an item that is faulty on delivery, please notify us in writing within 3 working days. The item must be returned in its original packaging, complete with all accessories and documentation.
Upon confirmation of the fault, we will issue either a replacement or a full refund using your original payment method. Please note: all returned items will be tested. If an item is found to be in working order, the return will be subject to the standard 15% handling fee, and return shipping costs will remain the buyer's responsibility.
For your security and to ensure a safe transaction experience for both buyers and sellers, only the payment methods offered through eBay Checkout are accepted. These methods are selected for their robust buyer and seller protection features.
We accept all payment methods.