General terms and conditions (from 01/12/07) 1. Scope/applicable law for the business relationship between us, the FA. PH printer accessories and you only apply to the following general terms and conditions in their version valid at the time of the order. We do not recognize deviating conditions unless we have expressly agreed to their validity in writing. German law applies. 2 contractual partner/operator information. PH Printer accessories-Owner: Peter Hanke VAT-ID no.: DE2882460963 St.-N.: 2882460963 We can only order customers who are at least 18 years old. 3. Confirmation of receipt and order confirmation The purchase contract is concluded if your order of the goods is accepted within 4 hours after the order process by notification and allocating an order number by our system on the website. The contract text is not saved and can no longer be called up after completing the ordering process. However, you can print out the order data immediately after sending it off. 4. We usually deliver delivery time within 3 - 4 working days. 5. Delivery conditions and shipping costs We offer you one of the most flexible freight systems in German mail order via DPD. If you have chosen the type of payment during the ordering process, the respective shipping costs will be shown. Delivery conditions - DPD (parcel service) up to a weight of 30.0 kg we send your order via DPD. Since DPD has excellent customer service, delivery is convenient and flexible for you. If the deliverer does not reach you the first time, he leaves a message. You can then make a new appointment. If you are actually not to be accessible when attempting to deliver, there is still a walk to the next DPD branch. Delivery conditions Spedition Packages that are heavier than 30.0 kg, we make a freight forwarder - to the front door. Please always let us know a phone number under which you can reach the freight forwarder during the day to make a delivery date. Shipping costs: You only pay shipping costs once per order. 6. Payment The € prices given are all including all incl. German VAT. In addition, the shipping costs mentioned in the order confirmation are calculated. You have the option of cash on delivery or To pay in advance. Prepayment of the invoice amount including Postage must be transferred to the specified account in advance. You pay cash on receipt of the goods to the deliverer. Credit card We do not accept credit card payments. 7. Right of cancellation cancellation rights: You can cancel your contract declaration within one month without giving reasons in text form (e.g. letter, fax, email) or by returning the matter. The deadline begins on the day after receipt of the ordered goods and access to the cancellation policy for consumers in text form. In order to protect the cancellation period, the timely sending of the revocation or the matter is sufficient. The revocation must be directed to: PH printer accessories - Peter Hanke - - - - - Consequences of revocation In the event of an effective revocation, the services received on both sides must be granted and, if necessary, granted and, if necessary, to publish drawn uses (e.g. interest). If you cannot return the performance received in whole or in part or only in a deteriorated state, you may need us to insofar as Provide value replacement. This does not apply to the transfer of things if the deterioration of the matter is due to their examination - as it would have been possible for you in the retail business, for example. In addition, you can avoid the obligation to value the value by not using things like your property and refraining from doing anything that affects its value. Package -shipping things are to be returned. Otherwise the return is free of charge for you. Things that cannot be shipped to package will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days of submitting your declaration of cancellation. End of the cancellation policy 8. Warranty to all products you acquire from us have you in accordance with the legal regulations for 2 years of guarantee. Issue "minutes to the broadcast". You will receive a copy of this record and the damaged package will be with the original document to FA. PH printer accessories sent back. Postage costs are not incurred for them. ) Please contact us on the phone number. Please indicate customer and invoice number, reason for complaints and recall number. In the event of a warranty case, we recommend sending the goods in the original packaging (indoor and external packaging) in order to return the goods during shipping or Delays at to avoid processing. Collection We have your package pick up from you for free. 9. Guarantee Note: Some manufacturers grant guarantees on their products that go beyond the warranty rights. The manufacturer's guarantees apply. In the case of Allen warranty claims, we ask for written (letter, fax or email) information. In addition, the company grants. PH printer accessories on proven manufacturing and material defects in the own branded products a 24-month product guarantee. This guarantee refers to the complete megacolor consumables. This voluntary guarantee applies within 24 months from the time of purchase of the product. The statutory warranty rights are not restricted by the guarantee. 10. Mining ban The customer is not entitled to offset, unless the counterclaims are not contested or legally established by us. 11. Removal of title The delivered goods remain our property until the purchase price has been paid in full. 12. Data protection without your express consent will only save your data to process your order and maintain the customer relationship. Our data protection practice is in accordance with the Federal Data Protection Act (BDSG) and the Teleservice Data Protection Act (TDDSG). 13. Companies & administration companies, authorities and schools offer the opportunity to buy against invoice. To do this, we need some information about your organization in advance. Please fill out the application under companies, authorities & schools. 14. Please contact our customer service, which informs you of the respective shipping costs. Customers who have their permanent residence outside the EU can. Only reimbursed if you send a properly stamped export certificate back to us together with the original invoice. When ordering, it must be stated in the comment field that an export certificate should be sent along. Only when we have received the stamped export certificate can we. Transfer. If the money is transferred abroad, the recipient bears the entire domestic and foreign transfer costs. 15. Partner program for all purchases from our partner program apply to our terms and conditions.

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