This is a new pair of shoes. The heel is slightly discoloured from storage. The material of the shoes is not in the soft side. I am having a clear out of my shoes as I am no longer able to wear heels and some have not be worn at all. If you wish to purchase before the end of the listing date then please make an offer instead of bidding Buy another item and save on postage Dispatched with Royal Mail 2nd Class standard delivery