(1). We gladly accepts payment via PayPal, We will ship your item(s) within 1 business day.
(2). Before payment, please keep the consistency of Paypal address and ebay address.
(3). Quantity orders are welcome!
(1).We will ship item locally for US buyers. If you don't get it on time, please contact us firstly, we'll try our best to support you.
(2).For US customers, all items will be shipped out within 1 business day, the carrier is USPS.
(1). We offer 30 days free return policy. Please contact us within 30 days from the date you receive your order if you have any issues with the product or want return. Refund will be send after we got your resend package.
(2). All returned items should be in the original packaging , return tracking information should be provided .
(1).Negative feedback will not help resolve any problems you have, please contact us via eBay messages before leaving negative feedback, our customer service will make best effort to help you with the issues.
(2).We maintain high standards of excellenceand strive for 100% customer satisfaction! Feedback is very important to us. We request that you contact us immediately before you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
(3).We're OXILAM official store. Our office hours are Monday - Friday 9:00AM - 6:00PM PST, but we will reply once we get your message. There will be some delay of response if you send message or E-Mail on weekend.
Q1: Will this bulb fit my vehicle?
A: We can match almost any vehicle to one of our bulb sizes. eBay only lets us include some vehicle fitments per listing, but if your vehicle does not show up on the compatibility table at the top of our listings, welcome you to contact us for free consulation before purchasing a product.
Q2: My item has not arrived, what's taking so long?
A: Sometimes items take longer than expected, especially if it’s going far or to rural area. Check with your post office to see if your item has been held up. Sometimes Royal Mail will not update a tracking number until it has arrived at its destination. If your item still don't arrive after a few days, let us know so we can double check for you and help solve it asap.
Q3: My bulbs won't fit, help!
A: Special bulb holder may be required. See if you can take the holder from the stock bulb. If not, let us know.
The bulb size may be wrong, double check the item you received with the item you ordered.
Do you have an aftermarket lighting housing? These may not be perfectly fitted for aftermarket bulbs and will require some manual modifications.
Q4: Neither side lighting up? Both sides flicker, hyper flash, or work inconsistantly.
A:Check the light fuses, and then check the ballast plugs to insure correct installation. If this doesn't work, there may be a voltage problem with the vehicle. You probably just need a relay or capacitor. Even though some bulbs are built-in resistors, they may still need a decoder.
If you have a decoding problem or any other problems, please contact us first, we will help you with it. We will reply you within 24 hours in working days. I'm a new seller, thanks a lot for your trust and convince! I will serve you with all my heart.
