At next_pair, customer satisfaction is important to us. We accept returns under the following conditions:
To be eligible for a refund or exchange, all returned items must be:
Unworn and in original condition
Returned with the original shoe box and packaging
Free from any signs of use or damage
While we strive to provide accurate listings and excellent service, mistakes may occasionally occur. If you receive an item that differs from its eBay description, please contact us and provide:
Your eBay username
The eBay item number
We will promptly provide return instructions and cover all return shipping costs associated with the error. Once the item is returned, we will resolve the issue as quickly as possible.
If you would like to exchange your item for another size, please contact us first to confirm availability.
If the requested size is available, we will gladly arrange an exchange.
The buyer is responsible for all shipping costs associated with the exchange.
The original item must be returned before the replacement can be sent.
If the requested size is not available, you may return the item for a refund. After the returned item has been inspected and confirmed to be unworn and in its original packaging, a refund will be issued for the purchase price minus any shipping costs. The buyer is responsible for return shipping expenses.
We understand that there may be personal reasons for returning an item, even when there is no issue with the product.
In such cases:
The item must be returned in unworn, pristine condition with the original packaging.
The buyer is responsible for all return shipping costs.
Once the returned item has been inspected and approved, a refund will be issued for the purchase price minus any shipping costs.
If you have any questions regarding returns or exchanges, please contact us and we will be happy to assist you.