Ann Market – Shipping, Returns, and Customs Policy
Product Authenticity:
Ann Market sells only original products.
We offer sealed, brand-new items, so you can shop with confidence.
If you have any questions, feel free to contact us, and we will respond as quickly as possible. Thank you. ˗ˋˏ ♡ ˎˊ˗
Shipping:
Orders will be shipped within 1-3 business days after purchase.
Standard shipping (with tracking) usually takes 14–28 days after dispatch.
Express shipping (with tracking) usually takes 2–7 days after dispatch.
All buyers receive a 100% tracking number. (Delivery times do not include holidays.)
Return Policy:
If the item is defective or the item description is misleading, we offer exchanges or returns.
Most products may not be eligible for repair services.
All returned items must be new, unopened, unused, and in their original packaging, including all packaging materials.
Shipping and handling fees are non-refundable.
Returns must be discussed and agreed upon with us in advance.
If you encounter any issues, please contact us, and we will assist you as quickly as possible.
Customs Clearance & Taxes:
Customs regulations vary by country.
All import duties, taxes, and tariffs are generally the buyer’s responsibility, except for buyers in the USA.
For buyers in the USA: Due to recent eBay policy changes, all customs duties and shipping fees are covered by the seller. Buyers only pay the item price and eBay checkout fees—no additional customs or delivery charges will apply.
Please check your country’s customs office before purchasing to confirm any additional costs.
Important Notes on Returns & Customs Fees:
Packages may be returned if required taxes or duties are unpaid according to the shipping carrier of the destination country.
Each country has specific customs regulations; if these are not met, packages may be returned or disposed of according to the carrier’s rules.
In cases of disposal due to unpaid taxes, refunds will not be issued.
If a package is returned, we will refund only the item value, minus shipping fees and any customs charges.
To avoid delivery issues, please ensure all required taxes and fees are paid according to your country’s regulations.
Feedback:
We strive to ensure your complete satisfaction.
Positive feedback is very important to us and helps improve our service.
If you are not fully satisfied, please contact us before leaving negative feedback.
Any product concerns will be resolved promptly and professionally.
Contact Us:
If you have any questions or concerns, please leave us an inquiry, and we will reply as soon as possible.
The fastest way to resolve issues is to contact us directly.