The Challenge of Library Management: Leading with Emotional Engagement by Wyoma vanDuinkerken & Pixey Anne Mosley. 2011 ALA paperback. This is an ex-library book with stickers on spine, stamps on title page, and end papers. Pocket with due date slips inside front cover. Pages are all crisp and clean with no markings other than those from the library listed. Cover shows wear around edges and corners, with markings. Please look at all pictures carefully, if flaws aren't listed, they should be pictured. All books ship Monday-Friday by USPS Media Mail.