Name: Chocolate melting machine

Model: D2018

Total net weight: 12.6kg (27.78LBS)

• Notes for chocolate melting machine:

1. The product is made of stainless steel and should be put gently and should not be put upside down. It should not make contact with corrosive objects. It should be placed in a horizontal place during use. A certain distance should be kept between the body and other objects to ensure sufficient space for heat dissipation.

2. The used power voltage must accord with the voltage parameter on the product nameplate. It is recommended to use an independent special socket (15A), the power supply must have a grounding wire to prevent static electricity generated by the stainless steel shell.

3. To prevent danger caused by burnout of the PTC heating plate and the temperature probe, it is prohibited to add water or other liquid into the aluminum heater. To prevent deformation or damage of the heater, it is prohibited to put any object in the aluminum heater.

4. In case of warnings like “Heater deformation and breakage; power line damage”, stop using the machine immediately.

5. This product is not suitable for people (including children) with physical, sensory or mental handicaps and inadequate experience and knowledge.

6. The electrical connection installation and maintenance of the product should be conducted by the professional personnel with the electrician operation certificate.

• Notes for chocolate mixer:

1. The product is made of stainless steel and should be put gently and should not be put upside down. Please assemble the support plate, the fixing screws, the guide chute and the chocolate rotating wheel of the mixer before using.

2. The power supply voltage must be consistent with the voltage parameter on the product nameplate. It is recommended to use an independent dedicated socket (5A), and the power supply must have a ground wire to prevent static electricity generated by the stainless steel shell.

3. When the chocolate is solidified, the mixer is strictly forbidden to start stirring, otherwise the motor will be blocked, and the machine will be damaged.

4. Avoid placing the machine in a high temperature environment, such as the place next to the gas stove and kerosene stove.

5. If warnings (e.g. the chocolate is not fully melted or is solidified, and the power cord is damaged) appear, stop using the machine immediately.

6. This product is not suitable for people (including children) with physical, sensory or mental handicaps and inadequate experience and knowledge.

7. The electrical connection installation and maintenance of the product should be conducted by the professional personnel with the electrician operation certificate.

• Operation steps of chocolate melting machine:

1. First, check whether power connection is available, and whether there are objects, liquid, chocolates and other residues in the aluminum heater.

2. Insert the power plug into a special socket.

3. Place the stainless steel pot on the aluminum heater. Adjust 4 mobile feet at the bottom to balance the machine.

4. Turn on the power switch (SWITCH), the switch light and the display screen are on. After the self-test is completed, press the SET key to enter the temperature setting mode, and pressing the up or down key to warm up or cool down. After the temperature is set, the Heating light is on, and it indicates that the PTC heating plate starts to work. After the temperature rises to the set value, the thermostat light is on, and the PTC heating plate stops working. When temperature falls to the preset lowest value, heating is conducted again. This process is recycled to ensure the aluminum heater is kept at constant temperature in the set range.

• Operation steps of chocolate mixer:

1. Hang the main machine in the middle position on the left side of the chocolate melting machine, and fix the machine with screws.

2. Install and fix the Acrylic rotating disc on the motor shaft with screws. Use the butterfly nut to fix the stainless steel guide chute at its special position.

3. Check the chocolate in the chocolate melting machine and make sure that the chocolate is completely melted.

4. Insert the power cord into the machine's dedicated socket and ensure that the power supply is properly connected.

5. Turn on the power switch, the switch light is on, rotate the speed knob to adjust the speed appropriately, and then the machine starts to work.

Shipping & Handling Details

Return / Refund

If you are not 100% happy with your purchase, please contact Us. Please don't directly opened a request or case without informing us, or else, we will do some discounts on the warranty and other sales-services later on. Hope for your understanding.

Returns & Exchanges

▲ All returns must be made within 14 days of delivery date. Items must be in new, unused condition, with all original materials included with the shipment. A partial refund may be applied for opened or damaged items, depending on the condition.
▲ Items returned under the buyer’s remorse: The return shipping fee must be covered by the buyer; The original shipping cost will also be deducted from the refund. 15% restocking fee of the items purchase price will be charged. 
▲ Returns that are the result of our seller's error: Buyer will receive a full refund of the item as well as shipping charges
▲ All returns require a RA (Return Authorization) number that will be given by our seller. Please contact with us at first for more details.

Defective & Damaged Products 

▲ If product was received damaged or not as described, please send us some pictures or videos, so we could well understand your problem, then solve them for you ASAP. Besides, it's much helpful for us to claim with UPS, remind our related department to pay much more attention to packaging later on. Hope for your understanding.
▲ Replacement or refund of defective or damaged products can only be returned in exchange for the exact same product, or else, the purchase price will be refunded back to your original payment method. 
▲ If an item is received damaged, customer service must be contacted within 7 days of receiving your item. All returns require a RA (Return Authorization) number as above.

Payment

Warranty & Feedback

▲ 6 months' warranty for the machines, not for the consumables. We stand behind our products all the item, so even if your warranty period has expired, you can still seek for service or technical support from us with low cost.
▲ Any warranty shipping cost to us is responsible by buyer.
▲ Any shipping cost to buyer is responsible by the seller. 
▲ We committee to the customer satisfaction and want to bring you the best purchase experience. If there is any problems, please contact us ASAP. If not, please leave us a positive feedback as it's very important for us. Thanks very much.