We accept payment by any of the following methods:

PayPal 

Debit / Credit Cards

Please pay as soon as possible after winning an auction or buying an item, as that will allow us to post your item to you sooner!

With Fast & Free delivery you  should expect your item 1-2 working days  after dispatch. 

Your order will be dispatched within 3 working days of receiving cleared payment (Monday-Friday) and you should expect to receive it between two to four days after dispatch 

Once dispached, tracking details will be uploaded via ebay . We use mainly UPS for deliveries but not exclusivley

If you do not recieve your item within 7 working days, please inform us via ebay and we will investigate and resolve for you

Your satisfaction is our top priority. If you encounter any issues or are dissatisfied with your purchase, kindly contact us before opening a case or return on eBay. We're here to a​​​​​​​ssist you promptly for a seamless resolution.

Easy Returns Policy:

We accept product returns within 30 days from purchase. Please ensure the product remains in its original condition and packaging.

Preserving Your Warranty:

Maintaining your warranty's validity and full protection is essential. We kindly request buyers to refrain from attempting to open the item or tampering with product labels.

Refund Process:

Upon receiving the returned item and verifying its condition, we'll initiate the refund process. Please allow a few days for the refund to process. We'll work diligently to resolve the matter swiftly.

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When purchasing a refurbished device from Red Planet-UK, you're backed by our 1-year Return to Base Hardware Warranty. This comprehensive warranty ensures that any hardware-related issues with the device and its accessories are covered. If the laptop's battery displays any Service or Replace warnings during the first 90 days of the warranty period, we will replace it at no additional cost.

What's Included:

Hardware-related problems with the device and its accessories.

What's Not Included:

Damages resulting from accidents, neglect, misuse, normal wear and tear, or any unauthorized alterations or repairs that could void the warranty.

How to Address an Issue:

​​​​​​​ If you encounter any problems, simply reach out to us via eBay Message or call us at +44 (0) 2027859 4669. Our skilled technicians will first diagnose the issue to determine whether it's software or hardware-related and attempt remote troubleshooting. If the problem requires hands-on attention, we'll arrange the return of the device for warranty repair or replacement.

At RedPlanet-UK, we take pride in providing premium ex-corporate IT equipment of the highest quality. Every item undergoes thorough testing before dispatch, and we maintain complete transparency in our condition descriptions.

Buy with confidence, as all orders are shipped via Tracked courier, ensuring timely delivery within 2-3 working days.

Check out our feedback to see what our satisfied customers say about us.

When you choose RedPlanet-UK, you not only receive a fantastic product at a competitive price but also experience exceptional service.

We sincerely thank you for your valued custom and continued support.