100% Authentic, Every Time

• All products undergo authentication by Korea’s largest authentication center, the Korea Authentication Center, before being shipped. Trenbe covers all authentication costs.
• If you suspect the item is counterfeit, you can return it for free without any authentication fees.
• Through this authentication center, we have served over 1.7 million shoppers and facilitated the sale of 2.8 million products.
• Our rigorous verification process has ensured zero authenticity issues for over 10 years across Korea, Japan, and the UK.

Proven Track Record & Global Trust

• 500M+ Mobile App Downloads worldwide, trusted by luxury lovers across the globe.
• Surpassed $500M in annual sales, backed by $80M+ in funding from top venture capital firms.
• 10K+ designers on board and 9,500+ new arrivals weekly mean ever-evolving luxury at your fingertips.

Exceptional Customer Experience

• 1 million active customers rely on our secure transactions, worldwide shipping, and responsive support.
• Our commitment to transparency and satisfaction ensures peace of mind from browsing to delivery.

About Customs & Import Duties

• Duties and taxes are not included in the item price. You must pay government-assessed import duties/taxes at customs clearance.
• Rates vary by country: e.g., US 7–15%, UK 20%, Germany 19%, France 20%, Italy 22%. For an exact estimate, please check the Trenbe Official App before purchasing.

Availability Notice

• We sell across multiple channels and simultaneous orders may occasionally occur. In rare cases, an item may become sold out—thank you for your understanding.
• Orders are processed on a first-come, first-served basis.

Premium Shipping Service

• We partner with trusted carriers like DHL and FedEx to ensure safe and swift delivery from South Korea to your doorstep.

Delivery Timeline

• Your item will be carefully packaged and shipped within 2-3 business days.
• United States: Orders typically arrive within 5-9 business days. Delays are very rare and only occur if customs cannot reach the recipient for clearance confirmation. In nearly all cases, your parcel is delivered within the stated timeframe.
• Europe, Australia, and other destinations: Delivery usually takes 6-10 business days after the order is placed. Again, postponements are extremely uncommon—they happen only when the courier cannot contact the recipient for customs clearance, and almost all shipments arrive on schedule.
• While we strive for prompt delivery, occasional delays may occur due to customs procedures or unexpected circumstances. We'll keep you informed every step of the way.
• Customs may directly request information from you during the clearance process. This is an essential procedure for smooth customs clearance and delivery, so we kindly ask for your cooperation if contacted.

Payments

• PayPal, Venmo, Google Pay, VISA, Mastercard, Discover

About Customs & Import Duties

• Duties and taxes are not included in the item price. You must pay government-assessed import duties/taxes at customs clearance.
• Rates vary by country: e.g., US 7–15%, UK 20%, Germany 19%, France 20%, Italy 22%. For an exact estimate, please check the Trenbe Official App before purchasing.

How to Start a Return

• Message us on eBay within 14 days of delivery to request a return.
• We will reply with simple, step-by-step instructions.

Condition Requirements

• Send the item back in its original, unused condition to receive a full refund.

Shipping Costs

• Outbound shipping: US$49 (paid at checkout).
• Return shipping: US$49 (deducted from your refund when we issue a prepaid label).
• Total round-trip cost: US$98, paid by the buyer.

Additional Notes

• Pre-owned items are graded by condition. In rare cases, extremely light, grade-appropriate use may not be fully captured in photos and is not eligible for a free return.
• Please note that refund procedures for customs duties and import taxes differ by country. If you wish to request a refund, you must contact your local customs office directly and follow their application process.
• If duties/taxes are unpaid, the item may be held at customs for up to one month and then returned. In that case, it will be re-imported to Korea and Korean duties/taxes will be applied again.
• When a return occurs, round-trip shipping costs, Korean return duties/taxes, and warehouse storage fees will be charged separately. In particular, if the return is due to refusal to pay duties, a storage fee of USD $327 and the full round-trip shipping cost will be deducted from your refund.
• If you fail to provide the required information requested by customs and the item is returned, round-trip shipping costs and customs storage fees will be charged to you in accordance with our return policy.
• Have questions? Message us anytime—we're here to help!