LENOVO ThinkPad P14S G5 14'' WUXGA IR Intel U7-155H 32GB DDR5 512GB SSD Windows 11 Pro Arc Graphics AI PC NPU TOPS 11 Thunderbolt 3yr Prem 1.6kg

• Shipping Cost & Times: The shipping cost is included in the item's purchase price. We aim to dispatch orders within 1-2 business days, and delivery typically takes 1-10 business days depending on your location and courier. Please note courier delays can occur and are outside our control.
• Couriers Used: We use various reliable couriers including Australia Post, StarTrack, Couriers Please, Direct Freight, and Team Global Express.
• Delivery Address REQUIRED: Please provide a valid **street address**. We cannot deliver to PO Boxes, Parcel Lockers, or Click & Collect locations.
• Regional/Remote/Bulky Items: Additional freight charges may apply for deliveries to remote/regional areas or for very large/bulky items. If applicable, we will contact you before processing your order. Feel free to contact us for a postage quote *before* purchasing if you reside outside major metropolitan areas.
• Tracking: You will receive tracking information via eBay once your order is dispatched, allowing you to monitor its progress on the courier's website.
• Receiving Your Order: Please ensure someone is available at the delivery address to sign for and accept the parcel. Costs incurred due to failed delivery attempts (e.g., incorrect address, no one available) are the buyer's responsibility. Please inspect packages upon arrival if possible.
• Bulky Items Note: Large or bulky items may be shipped in multiple boxes which might arrive separately over a few days. Please allow adequate time for all parts of your order to arrive.
• Order Cancellation: Use the official eBay order cancellation request *before* the item ships. Messaging us directly may not prevent dispatch. Once shipped, cancellation is usually not possible, and recall fees may apply.
• Delivery Issues: If you experience significant delivery delays (well beyond the estimated timeframe), please report it to us via eBay messages within 30 working days of dispatch so we can investigate with the courier.

Welcome to our eBay store! We're passionate about providing top-quality computer hardware to our customers. With a focus on reliability and performance, we strive to offer a wide range of products to meet your computing needs.

At our store, you'll find an extensive selection of computer hardware, including components, peripherals, and accessories. Whether you're building a new system or upgrading your existing setup, we've got you covered.

With years of experience in the industry, we understand the importance of customer satisfaction. That's why we're committed to delivering exceptional service every step of the way. From product selection to post-purchase support, we're here to ensure your shopping experience is smooth and hassle-free.

Thank you for choosing us as your trusted source for computer hardware on eBay. We look forward to serving you and helping you find the perfect solution for your computing needs.

Happy shopping!

Oz Technologies

Returns Policy

Returns are accepted.

Return requests must be initiated within the timeframe specified in the 'Postage and payments' tab of you receiving your order. (Our standard policy is 30 days to initiate a return).

Default return shipping paid by: Seller.

Return Authorisation: All returns MUST be authorised by us first. Please contact us via eBay messages to initiate a return request within the allowed timeframe. Retain all original packaging.

Return Shipping Costs Clarification:

• For Change of Mind returns: Buyer is responsible for return postage costs.
• For verified Faulty, Damaged on Arrival (DOA), or Incorrect Items: We will cover reasonable return postage costs.

Change of Mind Returns:

• Condition: Items must be UNOPENED, UNUSED, and in original, sealed, resalable condition with all packaging/accessories intact. Opened or used items cannot be returned for change of mind.
• Fees: Subject to a 30% restocking fee PLUS deduction of the original shipping cost incurred by us (minimum $16.50 AUD).
• Compatibility: Returns due to incompatibility (where the item isn't faulty) are treated as change of mind returns and subject to these conditions and fees. Buyers are responsible for checking compatibility BEFORE purchase.

Faulty, Damaged on Arrival (DOA), or Incorrect Items:

• Reporting: Contact us via eBay messages promptly (within 7 days for damage/incorrect items, within 14 days for DOA faults) with a clear description and photo/video evidence.
• Resolution: We will guide you through the return/replacement/refund process upon verification. Assessment may be required upon return.
• Exclusions: Does not cover physical damage caused after receipt, misuse, incorrect installation, or incompatibility issues.

Processing: Return requests are typically reviewed within 5 business days. Approved refunds/replacements are generally processed within 10 business days AFTER the item is received back by us.

Please contact Customer Service via eBay messages before returning any items to ensure proper processing and authorisation.

We're committed to ensuring your satisfaction within the framework of these policies. For any inquiries, please reach out to us via eBay messages.

• Please note that pictures, stock levels, and descriptions may contain unintentional errors. Rely on product title and specs, and ask questions if unsure.
• If you require more detailed information or specific images, please message us mentioning the Product Code or Item Title.
• In the rare event of a significant discrepancy or stock issue post-purchase, we will contact you promptly to resolve it, which may include cancellation and a full refund.